Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check | Webinar

April 4, 2023

On-demand Webinar

Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check

2022 was an unusual year for IT procurement category managers, specifically those managing software and cloud investments. We witnessed price hikes across the board from software and cloud providers, accompanied by enterprise budget cuts in anticipation of a recession.

In this webinar, Everest Group’s software pricing experts will discuss recent pricing trends, key tactics enterprises use to keep their software spend in check, and the outlook for software and cloud pricing in 2023.

Our speakers will discuss:

Why do enterprises find software licensing negotiations to be challenging?
What are the most commonly negotiated clauses in recent deals
What are the best practices to keep software spend in check?
What is the future outlook for software pricing?

Who should attend?

CIOs
CTOs
CPOs
IT strategy leaders
Procurement leaders managing IT categories (software, cloud & infrastructure)
Finance leaders

Achint Arora

Partner

Rahul Gehani

Partner

Udit Maheshwari

Practice Director

Shikharjit Mitra

Practice Director

Global Services: Lessons from 2022 and Key Trends Shaping 2023 | Webinar

March 28, 2023

On-Demand Webinar

Global Services: Lessons from 2022 and Key Trends Shaping 2023

WATCH THE WEBINAR ON-DEMAND

The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. However, as we look toward 2023, multiple factors – such as cost and price pressures, large-scale lay-offs, energy crises, geo-political instability, rising inflation, and GDP contraction – have left business leaders unsure of what to expect and how to prepare for 2023.

Join us as our experts reflect on the previous year and discuss global services trends, including the potential impact of the expected slowdown in the market on the overall workforce, sourcing, and the shoring/location strategies of enterprises.

What questions will the speakers address?

How did the global services industry perform in 2022?
What are the key trends and outlook for the global services market in 2023?
With rising macroeconomic uncertainties, how is the demand for IT-BP services evolving?
What are the observed trends in location strategies, and will talent concerns begin to fade?
Does sustainability take a back seat as the focus shifts to resilience?

Who should attend:

Buyers and providers of services
Locations portfolio strategy professionals
Leaders of workforce strategy
CEOs and CXOs
Global sourcing managers
Vendor managers

Raghav Agarwal

Practice Director

Prashray Kala

Partner

Ravneet Kaur

Senior Analyst

Structuring an Outsourcing Deal in This Era of Uncertainty in Europe | Webinar

March 21, 2023

LIVE WEBINAR

Structuring an Outsourcing Deal in This Era of Uncertainty in Europe

WATCH THE WEBINAR ON-DEMAND

Economic changes have taken the global market by storm, and Europe is no exception. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe.

Join us to learn what an ideal outsourcing deal in Europe should entail in terms of offshoring, automation, pricing and cost savings, engagement models, and contract terms.

Our speakers will discuss:

Business expectations from outsourcing deals
How service providers are structuring deals to meet these expectations
How outsourcing pricing in Europe has evolved and its consequent trajectory in 2023

Who should attend?

Sourcing leaders
Category strategy leaders
GBS leaders managing IT and BPO outsourcing contracts
Price-to-win teams from service providers
Service providers’ country heads
Industry leads within service providers.
Service Providers’ sales leaders

Rahul Barwe

Vice President, Pricing Assurance

Amanpreet Manchanda

Practice Director, Pricing Assurance

Ricky Sundrani

Partner, Pricing Assurance

The Talent Treasure Hunt: Where Are the Best Locations? | Webinar

March 14, 2023

ON-DEMAND WEBINAR

The Talent Treasure Hunt: Where Are the Best Locations?

WATCH THE WEBINAR ON-DEMAND

In 2023, business leaders will need to carefully align their workforce strategies with evolving business needs and budgets. While no location offers all the required skills at the desired price points, there are a few markets where demand is slowing, and the right talent can be found.

Join this webinar as our experts discuss which markets are hot and which are fizzing out. They will also explore which roles are in high demand across industries and geographies.

Whether you’re a workforce strategy executive, sourcing leader, or delivery head, this webinar will provide valuable insights and actionable advice to help you find and attract the best talent for your organization.

What questions will the speakers address?

What are the top trends across key delivery locations?
Which locations are getting hotter vs. cooler from a talent demand perspective?
What roles are witnessing slowing demand?
Are tier-1 cities really as congested as we think they are?

Who should attend?

Workforce strategy heads
Location strategy heads
GBS strategy heads
Delivery heads
CHROs
HR heads
Sourcing and vendor management teams
Global sourcing heads

Sakshi Garg

Vice President

Parul Jain

Vice President

Sumit Kumar

Practice Director

Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar

March 7, 2023

ON-DEMAND WEBINAR

Strategies for Customer Experience (CX) Success in an Uncertain World

WATCH THE WEBINAR ON-DEMAND

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Join our CX experts as they explore key trends and provide recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX.

What questions will the webinar answer for the participants?

What is the CX industry outlook for 2023 and how can enterprises reduce costs?
What are the potential challenges and trends that will impact the CX industry?
Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?

Who should attend?

CEOs, CCOs, CIOs, and CTOs
BPO strategy and global heads
Leaders of CXM outsourcing
Leaders of CXM strategy
Head of customer experience
Head of customer service
Head of CXM service delivery
Senior sales and marketing executives

Chhandak Biswas

Practice Director

David Rickard

Partner

Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty | Webinar

February 28, 2023

WATCH ON-DEMAND WEBINAR

In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates.

In this on-demand webinar, our analysts will discuss how GBS leaders can sustain the strong momentum they have developed.

What questions does the on-demand webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2023?
How can GBS organizations continue to build their strong foundation and drive more alignment with the enterprise?
What actions should be prioritized?
What steps can GBS organizations take to stay on top of talent needs for 2023 and beyond?

Who should attend:

GBS site leaders
Heads of GBS/GIC/GCC
GBS strategy leaders
Tech talent leaders
Global services leaders
Heads of enterprise teams and business units

Parul Jain

Vice President

Bharath M

Vice President

Nikhil Malhotra

Practice Director

Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 | Webinar

February 23, 2023

Access the on-demand webinar, which was delivered live on February 23, 2023.

Evolution in the IT function is inevitable. The very nature of technology is constantly shifting. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption.

In this webinar, we explored six things sourcing teams can do to stay ahead of new technology trends, including:

How to understand the emerging technologies landscape in the near term (12-24 months) and medium term (2-5 years)
How to recognize where these emerging technologies are on the adoption curve, and what their impact could be on sourcing dynamics and strategy
When to adapt existing category strategies and when to create new categories to support the adoption of emerging technologies
How to align the evolution of supplier segmentation and portfolio strategy to the new IT landscape
How to identify the roles and skills of the future to stay ahead of business and IT demand
Ways to measure value from emerging tech services category management

Who should attend?

IT sourcing leaders
Sourcing managers
Category managers
Heads of indirect sourcing

What to Expect from the Metaverse in 2023: Moving Beyond Hype | Webinar

February 21, 2023

On-Demand Webinar

What to Expect from the Metaverse in 2023: Moving Beyond Hype

Watch the Webinar On-Demand

The metaverse is still taking shape and shows the potential to significantly impact the interaction between physical and virtual worlds and business models. But when should businesses start investing, and what opportunities and value should business leaders look for?

Our experts explore emerging technology themes, challenges, and opportunities in the evolving metaverse space, as well as what business leaders should be considering today.

What questions will the webinar answer for the participants?

What is the market maturity and adoption readiness of key emerging technology themes enabling the metaverse?
How is consumer and business behavior evolving around the metaverse?
What are the investment levers in the metaverse, and what forces are driving them?
What should business leaders do to capture value in the metaverse?

Who should attend?

CTOs, CDOs, CHROs, CXOs
Digital engineering leaders
Cloud and edge leaders
Heads of sourcing
Vendor managers
Mixed reality leaders
Extended reality leaders
Metaverse architects

Alisha Mittal

Vice President

Sandeep P

Senior Analyst

Parul Trivedi

Practice Director

Related Content:

The Talent Crisis Mystery: Scarcity in Times of Layoffs | Webinar

February 16, 2023

On-Demand Webinar

The Talent Crisis Mystery: Scarcity in Times of Layoffs

WATCH THE WEBINAR ON-DEMAND

Hiring and retaining talent proved to be the biggest challenge for global services leaders during 2021-2022, impacting enterprises and service providers alike. However, our 2023 Key Issues research shows that talent has dropped from number one to number three on a list of top challenges as the economic slowdown sets in.

Despite a series of mass layoffs by global tech giants, companies continue to hire and retain relevant talent globally. Does that mean the talent crisis has been addressed? Or will talent remain an issue in 2023?

In this webinar, our experts will look at the fundamentals of the talent market and uncover tools and techniques for building a successful talent strategy for 2023-2024.

What questions will this webinar answer for participants?

What demand segments are likely to continue to see talent shortages in 2023?
What are the mistakes to avoid in the near term to bypass a talent catastrophe in the mid- to long-term?
What are strategies for building and retaining future-proof talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Directors of global technology, IT talent strategy
Directors of global workforce planning
Directors of workforce transformation

Rohitashwa Aggarwal

Partner

Jimit Arora

Partner

Aamir Khan

Senior Analyst

Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 | Webinar

February 14, 2023

On-Demand Webinar

Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023

WATCH THE WEBINAR ON-DEMAND

The past two years have witnessed a major talent crunch for technology services skills. The rush to pursue digital transformation created mass demand for IT and tech skills, escalating the cost of labor and leading to high wage inflation, attrition, and consequent pressure on pricing.

However, as we enter 2023, attrition has started to cool off, and indicators are pointing to an economic slowdown.

Join this webinar as our pricing experts discuss how enterprises can navigate this environment successfully and avoid overpaying for IT and technology services in 2023.

Our speakers will discuss:

How the economic environment is expected to impact outsourced deal pricing through 2023
What enterprises can do to ensure their contracts remain competitive in the current environment
How to pre-emptively plan for risks, and what to watch for

Who should attend?

CIOs and CTOs
Vendor managers
Strategic sourcing leaders
Global sourcing managers
Category leaders
Service provider solution leads
Service provider sales leaders
Service provider pricing & commercial leaders

Rohan Pant

Practice Director

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Webinars

Software and Cloud Pricing and Contract Negotiations: Keep Spend in Check

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