Category: Webinars

5 Outsourcing Pricing Trends in a Post-Pandemic World | Webinar

Access the on-demand webinar, which was delivered live on March 18, 2021

How has the pandemic impacted outsourcing pricing and what do enterprises need to know for 2021? Now is the time to reassess and adjust, but understanding the current pricing environment is the first step.

Everest Group’s Michel Janssen, Chief Research Officer, Abhishek Sharma, Partner, and Ricky Sundrani, Vice President, discuss how outsourcing contracting and pricing trends have evolved as a result of the pandemic, strategies to plan for the future, and how to ensure commercial competitiveness.

Our experts answer the following questions:

• What outsourcing contracting and pricing trends have changed over the past year?
• How has the pandemic impacted pricing in application services, infrastructure services, and business process outsourcing (BPO) services?
• What are key pricing themes to keep in mind when planning for the future?

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Abhishek Sharma
Partner
Everest Group

Ricky Sundrani
Vice President
Everest Group

Boost Your Operations Efficiency with Intelligent Document Processing (IDP) | Webinar

Join Anil Vijayan, Vice President at Everest Group, and Sajesh Gopinath, General manager at UST SmartOps™, in this webinar hosted by UST Global as they discuss:

• The difference between IDP and OCR engines
• The role of IDP within your digital transformation journey
• Common trends and use cases across various industries, such as finance, retail, etc.
• Things you should keep in mind when embarking on an IDP automation
• Best practices for when deploying IDP into production

When

Thursday, March 18, 2021, at 3 am CST, 4 am EST, 8 am GMT, 1:30 pm IST

Where

Live, virtual event

Presenters

Anil Vijayan
Vice President
Everest Group

Sajesh Gopinath
General Manager
UST SmartOps™

Leveraging a Citizen-led Model When Scaling Up IA Adoption in GBS | March 16 | Virtual Roundtable

Why Europe is Poised to be a Major Factor in Digital Transformation Strategies | Webinar

Access the on-demand webinar, which was delivered live on March 11, 2021

There’s a perfect storm brewing in the global digital transformation market, and the eye is forming in Europe.

Work-from-home adjustments and the intensified race for next-generation skills are causing enterprises everywhere to rethink their asset and workforce strategies. Currently, opportunities are popping up throughout Europe to fulfill these needs, including:

• The surfacing of distinctive talent pools that can be found near demand markets and locations throughout Europe that are offering cost-effective alternatives to base regional or global digital services delivery hubs
• The trend of global service providers and product vendors focusing on Europe to be closer to clients and moving away from hyper-competitive markets or over-congested delivery locations.
• The uptick of European governments and regulators rethinking frameworks and legal structures to foster innovation and digital leadership.

Join Everest Group’s Nitish Mittal, Vice President, David Rickard, Vice President, and Anurag Srivastava, Vice President, to discover where Europe is in terms of digital transformation maturity and the changing trends, response in the market to these changes, which areas are seeing the most traction, and a forward-looking view into 2021 digital transformation in Europe.

Our experts will answer the following questions:

• How can Europe become part of your digital transformation roadmap and global workforce strategies?
• Where are organizations investing in Europe?
• What are the opportunities to drive differentiation in?
• In what talent or skill areas is Europe distinctive?

Related Content

• Recalibrating for Resiliency – 2021 Key Issues in Global Sourcing – Sourcing and Vendor Management Perspective
• Recalibrating for Resiliency – 2021 Key Issues in Global Sourcing – European Enterprise Perspective
• Talent Handbook for Language Skills: Answering the Calls for a Global Marketplace
• Global Locations State of the Market 2020: Moving Forward in Turbulent Times | Key Trends Shaping the Landscape
• Leading European Locations for Global Delivery of Engineering Services

Presenters

Nitish Mittal
Vice President
Everest Group

David Rickard
Vice President
Everest Group

Anurag Srivastava
Vice President
Everest Group

Why Cloud-native RPA: Everest Group’s Perspective | Webinar

Key Global Services Trends for 2021 and Lessons from 2020 | Webinar

Access the on-demand webinar, which was delivered live on Thursday, March 4, 2021

While 2020 was challenging on many fronts (no…we didn’t mention COVID-19!), the global services industry has shown admirable resilience with noticeable signs of recovery and growth in 2021.

The question is, how did the global services industry reach this outcome and what are the likely trends in 2021?

Our upcoming Market Vista™ Annual Report for 2021 – the definitive state of the market report  for the global services industry –  addresses this question with expert perspectives on key global services market developments in 2020 that have influenced 2021, including trends in outsourcing, digital adoption, and the Global Business Services market with insights into location activity.

Everest Group’s Sakshi Garg, Vice President, and Michel Janssen, Chief Research Officer, and Prashray Kala Vice President, share insights on the global services industry’s performance in 2020 from the Market Vista Annual Report along with trends that are likely to prevail and shape the year ahead.

Our experts answer questions including:

• What were the key developments for the global services industry in 2020 and what’s the growth trend for 2021 and beyond?
• What are the key outsourcing deal trends from 2020 that will influence the global services industry in 2021?
• How does the lower attrition and higher talent stability trend in 2020 change into a tougher talent market in 2021?
• As intentional WFH strategy becomes a reality, what opportunities and challenges does it bring to adopters of global services?

Related Content

• Market Vista™: Q4 2020
• Recalibrating for Resiliency – 2021 Key Issues in Global Sourcing – Enterprise Perspective
• Is Work from Home (WFH) the Future of Work? A Perspective on WFH, Locations, and Delivery Strategy Beyond COVID-19
• Webinar Deck: Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies
• Workforce Productivity: The Next Frontier in Improving Organizational Efficiency
• Industry Insights – Oil and Gas
• Industry Insights – Life Sciences

Presenters

Sakshi Garg
Vice President
Everest Group

Michel Janssen
Chief Research Officer
Everest Group

Prashray Kala
Vice President
Everest Group

Reimagine Finance – Transform your Finance Organization with Intelligent Workflows | Webinar

Catch Shirley Hung, Vice President at Everest Group, along with experts from the National University of Singapore and IBM, for their panel discussion titled Enabling Finance of the Future.

Participants will get an opportunity to interact with fellow business leaders, who will be available for a live chat after the panel discussion, as they share market and industry insights, best practices, and recommendations that will enable the finance organization of the future.

Register for the event

When

Wednesday, March 3, 2021, at 9:30 pm CST, 10:30 pm EST, 3:30 am GMT, 9:00 am IST

Where

Live, virtual event

Presenters

Shirley Hung
Vice President
Everest Group

Tan Kian Woo
Senior Vice President and Chief Financial Officer
National University of Singapore

Neeraj Manik
Senior Partner – Service Line Leader, GBS
IBM

Angie Lau
Host & Moderator

Register for the event

What is Successful Digital Transformation in a Post-pandemic Economy? | Webinar

Access the on-demand webinar, which was delivered live on February 25, 2021

While most companies believe they are digital companies, powered by digital platforms, the pandemic has further accelerated the need for Fortune 1000 companies to adopt digital strategies by several years.

In this webinar, we examine and showcase how large enterprises are approaching digital transformation, including their use of data and AI, automation, interactive experiences, Internet of Things, and organizational and talent models. By delving into the data from 2020, we go beyond the buzzwords and focus on how companies are actually scaling digital transformation efforts.

Everest Group’s Michel Janssen, Chief Research Officer, Alisha Mittal, Practice Director, and Nitish Mittal, Vice President,  examine successful digital transformation and provide a forward-looking view into 2021 digital transformation trends.

What questions does the webinar answer?

• What is successful digital transformation in a post-pandemic economy that ensures enterprises thrive?
• Which themes will dominate digital adoption in 2021?
• What should you not do in your digital transformation journey?
• How should you prepare for a post-digital future?

Related Content

• Application Services – Preparing for the Post-Pandemic World
• Charting the Skilling Journey to Build the IT Services Talent of Tomorrow: Replacing the Commodity IT Services Role Definitions
• How Companies Unleash Value Creation Through Collaborative Networks | Blog
• Potential War for IT Talent In 2021 | Blog

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Alisha Mittal
Practice Director
Everest Group

Nitish Mittal
Vice President
Everest Group