Application Services in 2021: Rate Hikes, Productized DevOps and More? | Webinar

LIVE WEBINAR

Application Services in 2021: Rate Hikes, Productized DevOps and More?

Access the on-demand webinar, which was delivered live on August 17, 2021.

Are your IT application services deals aligned with the current market dynamic? As rates rise, buyers and providers should be in preparation mode.

IT application services is one of the most mature yet dynamic functions within the outsourcing industry. Current trends like rapid changes in operating models, the advent of new technologies such as digital, buyer preferences, and provider capabilities have caused outsourcing deals in IT applications to undergo significant changes.

Drawing from live deals assessed and benchmarked by Everest Group, this webinar will deliver buyers and providers insights on pricing trends in IT application deals, current solution practices, the impact of automation, and quality and satisfaction-related tenets.

What questions will the webinar answer?

• How have operating models and solutions evolved in IT applications deals?
• How real is the talk around moving from SLAs to XLAs?
• What are recent pricing trends and the future pricing outlook?

Who should attend?

• CIOs, CTOs
• IT Strategy Leaders
• Head of IT Outsourcing
• IT Applications Department Leaders
• Global Sourcing Managers/Vendor Managers
• GBS Leaders managing IT outsourcing contracts

Achint Arora

Vice President, Pricing Assurance

Rahul Gehani

Partner, Pricing Assurance

Michel Janssen

Chief Research Officer

Register for the Webinar

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• Upcoming Contract Renewals – Application Services (AS) 2021
• Application Services – Preparing for the Post-Pandemic World

The Blind Side of New-age Apps – Beware Enterprises | Webinar

LIVE WEBINAR

The Blind Side of New-age Apps – Beware Enterprises

Access the on-demand webinar, which was delivered live on August 10, 2021.

As your enterprise progresses on its digital journey, it is imperative that your IT organization evolves at the same time to support changing business needs and generate tangible business value.

This need for synchronous change throughout enterprises is leading to a fundamental shift in the way applications are consumed and delivered – and it is emerging as a strategic pillar in ensuring positive business outcomes.

Join this webinar, as our experts explain the ways in which the key principles of your application organization should shift and how your company and other enterprises will need to undertake radical transformations spanning the application organization design, culture, processes, and technology.

What key questions will the webinar answer?

• What should enterprises expect to change, and what does it mean for the application organization?
• How should enterprises plan their transformation journey, keeping applications in mind?
• How can enterprises ensure and measure the success of these changes?
• How can enterprises make the model sustainable and scalable?

Who should attend?

• CIOs, CTOs, and CDOs
• IT Department Heads
• Sourcing Leaders
• Strategy Leaders
• GBS Leaders managing IT outsourcing contracts

Michel Janssen

Chief Research Officer

Everest Group

Yugal Joshi

Vice President

Everest Group

Alisha Mittal

Practice Director

Everest Group

Related Content 

• Application Transformation Services PEAK Matrix® Assessment 2021
• Making Distributed Agile Work – An Enterprise Adoption Guide
• Application Services – Preparing for the Post-Pandemic World
• The Future of Applications, Unlocking Value through Next-generation Applications
• Cloud-based Application Modernization
• Applications Transformation for the Digital Age, From Delivery Excellence to Business Value

Services Sourcing in a Constrained Economy – How to Deliver Value in a Talent Shortage | Webinar

On-demand WEBINAR

Services Sourcing in a Constrained Economy – How to Deliver Value in a Talent Shortage

Access the on-demand webinar, which was delivered live on August 3, 2021.

The global economy is emerging from the COVID-19 crisis with fervor. However, just as corporate growth and investment pick up steam, companies are finding themselves at a time of an acute talent shortage with subsequent price increases.

More than ever, companies need the skillsets and talent to compete in the expanded market and drive digital transformation – but what is the best approach to get there?

In this upcoming webinar, discover how leading companies are turning to their outsourced service providers as partners to win the talent war.

Join our speakers as they spotlight:

• The outlook on the talent market for the rest of 2021 and 2022
• Ways that sourcing teams can create value in this market
• Methods to manage impending inflation and currency changes
• Ways a constrained talent market could impact outsourced services costs

Who should attend?

• Global Procurement Leaders
• Global Sourcing Leaders
• Supply Chain Leaders
• Category Leads
• IT Sourcing Leaders

Jimit Arora

Partner

Michel Janssen

Chief Research Officer

David Rickard

Vice President

Related Content 

• Acute Talent Shortage Set to Break Budgets

HR Outsourcing’s Role in Winning the Talent War | Webinar

LIVE WEBINAR

HR Outsourcing’s Role in Winning the Talent War

Access the on-demand webinar, which was delivered live on July 27, 2021.

As organizations recover and rebuild their businesses in the aftermath of the COVID-19 impact, HR leaders are at the forefront of designing people strategies for the new normal.

Some key trends that HR leaders will need to stay on top of include: changing employee expectations post-pandemic, talent supply-demand gap dynamics for high skilled roles, and new challenges around hiring, managing, and retaining talented employees in a hybrid working model.

In this webinar, we will discuss the ways HR leaders can navigate the post-pandemic environment to improve the employee, candidate, and stakeholder experience while attracting, engaging, and retaining top talent.

What questions will our experts answer?

• What are the macro trends affecting organizations, employees, and HR stakeholders?
• How can enterprises navigate the transition to the hybrid working model and the associated challenges?
• What role can HR technology play in improving people outcomes, including engagement, retention, and experience?
• How can enterprises leverage the service provider ecosystem while building for the new normal?

Who should attend?

• Enterprise HR Leaders
• Global Outsourcing Leaders
• GBS / Shared Services Center Leaders
• GBS & HR Leaders
• Talent Development/Acquisition Leaders

Arkadev Basak

Vice President

Everest Group

Michel Janssen

Chief Research Officer Everest Group

Anil Vijayan

Vice President

Everest Group

Related Content 

• Multi-Process Human Resource Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2021
• Recruitment Process Outsourcing (RPO) – Service Provider Landscape with PEAK Matrix® Assessment 2021
• Recruitment Process Outsourcing (RPO) 4.0: Heralding a New Era 
• Planning a Resilient Future Strategy: Multi-country Payroll (MCP) Solutions State of the Market Report 2021

Not Square Pegs in Round Holes: Cloud Ops Done Right | Webinar

Everest Group’s Yugal Joshi will join this interactive session to discuss modern infrastructure, its management challenges, and how industry leaders are overcoming these challenges. The panel will also discuss what it takes to build a modern infrastructure management model and the mistakes to avoid while using modern management models.

When

Where

Presenters

Using Digital to Deliver Memorable Experiences | Webinar

Everest Group’s Amy Fong will moderate a panel of retail and consumer packaged goods (CPG) industry experts in this Mindtree-hosted webinar titled Using Digital to Deliver Memorable Experiences. Key takeaways from the webinar will be:

• How are industry stalwarts leveraging data-driven behavioral insights for personalized customer experiences across channels?
• How cloud-native digital experience platforms are being leveraged for enabling entire customer sales cycle online for modern shoppers?
• How are brands re-building their vision and values that resonate with evolving lifestyle preferences of contemporary consumers focused on sustainability and social good?
• Which initiatives have proven effective in nurturing and promoting workforce diversity and inclusion across the organization to build a collaborative working environment?

When

Wednesday, July 21, 2021, at 9:00 am CST, 10:00 pm EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

Amy Fong
Vice President, Everest Group

Shruti Kashyap,
India CIO and Head of IT – South Asia, Unilever

Lesley Salmon
CIO, Kellogg’s

Tiffani Sossei
Chief Experience Officer, Mondelez International

Venu Lambu,
President & Executive Director

Dinesh Bajaj
Chief Business Officer

How Positive Agent Experience Amplifies Customer Experience | Webinar

Join this webinar to learn how organizations are re-evaluating their customer experience (CX) strategies for the long term post-pandemic. Shirley Hung, Vice President at Everest Group, will join Lori Stewart, Director Customer Experience/International Reservations at American Airlines, and Kevin Shaughnessy, Vice President at IGT Solutions, to discuss the of-the-moment issue in detail.

Conference on Subscription and Consumer Economy | Webinar

Everest Group’s Yugal Joshi, a Vice President at Everest Group, will moderate a panel discussion featuring industry leaders from Oracle, Equifax, GKN Automotive, and Sensata Technologies. They will share practical insights on how leading organizations have led their journey in a subscription-based economy and reimagined their business models, to drive value for their company and satisfaction for their customers in this TCS-hosted webinar.

When

Tuesday, July 20, 2021, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST

Where

Live, virtual event

Presenters

Yugal Joshi
VP, Everest Group

Gautam Tulsian
SVP & CIO, Equifax

Fraser Kirk
VP – HR Transformation & Systems, GKN Automotive

Mukesh Kamani
Director – IT Applications & Delivery, Sensata Technologies

George Joseph
Industry Leader

Understanding Digital Adoption Analytics | Webinar

Sharath Hari, Practice Director at Everest Group, will join Andrew Avanessian, CEO at AppLearn, to share the key findings from Everest Group’s latest research: Understanding Digital Adoption Analytics: The key to optimizing workflows and software value. The duo will reveal how digital adoption analytics can optimize your workflows and software value.

Sharath will explain why analytics is the key to digital adoption and what organizations should do next.

When

Thursday, July 15, 2021, at 8:00 am CST, 9:00 am EST, 1:00 pm GMT, 6:30 pm IST

Where

Live, virtual event

Presenters

Sharath Hari
Practice Director, Everest Group

Andrew Avanessian
CEO at AppLearn

Mike Cuthbert
Head of Analytics & AI, AppLearn

Core Modernization to Deliver Superior Experiences | Webinar

Everest Group’s Amy Fong moderates a panel of industry experts from DHL Parcel, Realogy, and Mindtree in this webinar titled Core Modernization to Deliver Superior Experiences. Key takeaways from the webinar will be:

• How travel, transportation, hospitality, logistics, and real estate firms can future proof their technology estate with accelerated digital transformation with an emphasis on accelerated core modernization
• How are peers exploring innovative business models to adapt better to the dynamic demand environment as consumer sentiment improves
• How are peers embracing digital technologies such as AI, blockchain, and data to explore new and creative ways of building brand loyalty and delivering personalized customer experiences post-pandemic
• How accelerated modernization efforts can assist firms in scaling intelligent, resilient, and responsive supply chains for improving operational efficiencies

When

Wednesday, July 14, 2021, at 11:00 am CST, 12:00 pm EST, 4:00 pm GMT, 9:30 pm IST

Where

Live, virtual event

Presenters

Amy Fong
Vice President, Everest Group

Neal Sunners
Chief Information Officer, DHL Parcel

Muhammad Rizwan Akhtar
Executive Vice President, Chief Technology Officer, Realogy Holdings Corp

Venu Lambu
President & Executive Director, Global Markets, Mindtree

Mani Venkatachalam
Chief Business Officer – Travel, Transportation & Hospitality, Mindtree