Europe’s Global Services Market – Rapid Recovery, New Locations, and Skyrocketing Prices? | Webinar

October 5, 2021

LIVE WEBINAR

Europe’s Global Services Market – Rapid Recovery, New Locations, and Skyrocketing Prices?

Access the on-demand webinar, which was delivered live on October 5, 2021.

Europe is at the forefront of the global sourcing industry’s rapid evolution, with market nuances emerging from Eastern Europe, the Nordic region, and Western Europe. With this quick pace of change, enterprises run the risk of being blindsided by challenges or missing opportunities, including those related to the increasing and changing number of delivery locations and pricing.

Join our experts for this webinar as they spotlight the current state of the European global services market and deliver insights on how enterprises can capitalize on and navigate the change.

What questions will the webinar answer for the participants?

What are the key attributes of IT and BPO outsourcing demand in Europe?
How is the delivery location mix changing?
What are recent pricing trends and the future pricing outlook?

Who should attend?

CIOs
CTOs
CDOs
IT and BPO department heads
Sourcing leaders
Strategy leaders
GBS leaders

Michel Janssen

Chief Research Officer

David Rickard

Vice President

Anurag Srivastava

Vice President

Ricky Sundrani

Vice President

Intelligent Document Processing in P&C Insurance | Webinar

October 5, 2021

Join Everest Group Partner, Anil Vijayan, and Singularity Systems for this webinar as they review Everest Group’s report, “Intelligent Document Processing (IDP) in P&C Insurance.” The report provides a detailed view of the current state of the P&C insurance industry.

Participants will learn:

What IDP’s general capabilities are
Which capabilities are specific to the insurance industry
How to operationalize IDP across P&C processes
How success story, Sunshine Insurance, was able to achieve straight-through processing of claims

When

Tuesday, October 5, 2021, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST

Where

Live, virtual event

Presenters

Anil Vijayan
Partner, Everest Group

Tianhao Wu
CTO, Singularity Systems

Yingchao ‘YZ’ Zhang
Head of Solutioning, Singularity Systems

Readiness of Augmented Analytics for Life Sciences Commercial Teams | Webinar

October 5, 2021

Nitish Mittal, Partner at Everest Group, will join Ivo Ruff, EMEA Brand Performance Analytics Lead at Janssen Pharmaceuticals, and Rohit Vashisht, CEO at WhizAI, in this webinar to discuss the multiple industry trends driving the shift from traditional to augmented analytics. They will also explore the value that augmented analytics brings to enterprises, the importance of domain-specific nuances, best practices to follow and pitfalls to avoid, and the future of augmented analytics.

When

Tuesday, October 5, 2021, at 9:00 am CST, 10:00 am EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

Nitish Mittal
Partner at Everest Group

Ivo Ruff
EMEA Brand Performance Analytics Lead, Janssen Pharmaceuticals

Rohit Vashisht
CEO, WhizAI

What Matters Most When Choosing a DCT Provider? | Webinar

October 4, 2021

Everest Group Practice Director Chunky Satija will join Medable Chief Executive Officer Michelle Longmire and Chief Growth Officer Sans Thakur to discuss the growing Decentralized Clinical Trials (DCTs) market and give insights about how to best prepare your organization for the future.

Key discussion points will include:

How the DCT market landscape is evolving and what trends to look for in the future
What small, medium, and large-sized companies should look for in selecting a digital or DCT provider
What distinguishes the Medable product and service offering from other providers
Ways to future-proof your decentralized and hybrid trials for success

When

Monday, October 4, 2021, at 11:00 am CST, 12:00 pm EST, 4:00 pm GMT, 9:30 pm IST

Where

Live, virtual event

Presenters

Chunky Satija
Practice Director, Everest Group

Michelle Longmire
Chief Executive Officer, Medable

Sans Thakur
Chief Growth Officer, Medable

Could Your Business Partners Be Offering More Risk than Support? | Webinar

September 30, 2021

LIVE WEBINAR

Could Your Business Partners Be Offering More Risk than Support?

Access the on-demand webinar, which was delivered live on September 30, 2021.

Cybersecurity attacks are constantly in the headlines. And while companies are indeed developing robust programs to face those challenging threats, focusing on your assets alone is no longer enough.

Today, many companies exceed more than 150,000 external vendors to help run their business. But, did you know that over 60% of security breaches are actually caused directly or indirectly by a third party? Managing, monitoring, and mitigating that risk has become incredibly challenging in today’s interwoven digital universe.

In this session, we’ll discuss how the market stands today, what issues organizations are facing, why this risk is complex to manage, and above all, we will review new strategies and tactics to ensure robust cybersecurity practices across the supply base.

Our speakers will answer the following questions:

Why is third-party risk management more challenging today than just a few years ago?
How does the market stand today in regard to maturity, current solutions, etc.?
Why aren’t historical procurement practices (contractual clauses, questionnaires, etc.) sufficient anymore
What kind of innovative solutions can be implemented to put things on a better track?

Who should attend?

CSO Executives
Enterprise leaders
IT executives
Procurement leaders

Hajar El Hammoumi

Senior Consultant

Wavestone

Amy Fong

Vice President

Everest Group

Abhishek Singh

Partner

Everest Group

The Journey From Quality Assurance to Engineering | Webinar

September 30, 2021

Everest Group’s Alisha Mittal will share her insights on ValueLabs upcoming webinar, The Journey From Quality Assurance to Engineering, as they explore Quality Engineering (QE).

Join this webinar to learn:

How to integrate QE within your organization and assess how ready your organization is for QE
How to implement intelligent testing with AI in QE to accelerate and enhance your QA practices
How to decrease re-work costs by detecting defects early in every stage of the SDLC

When

ANZ & SEA: Tuesday, September 28, 2021, at 11:00 am CST, 12:00 pm EST, 4:00 pm GMT, 9:30 pm IST, 2:00 pm SGT

UK, EU & ME: Wednesday, September 29, 2021, at 11:30 am CST, 12:30 pm EST, 4:30 pm GMT, 10:00 pm IST

US & Canada: Thursday, September 30, 2021, at 11:00 am CST, 12:00 pm EST, 4:00 pm GMT, 9:30 pm IST

Where

Live, virtual event

Presenters

Alisha Mittal
Practice Director, Everest Group

Divya Gubba
QE Enthusiast, ValueLabs

Vineet Rajpal Sabarwal
Head of QE, ValueLabs

The Future of the Retirement Plan Industry: The Answer to Business Challenges Lies in the Cloud | Webinar

September 29, 2021

Join Everest Group Partner, Ronak Doshi, as he offers insights on this panel discussion on how organizations are prioritizing investment in change to evolve business models and drive brand value. They will discuss:

• The business realities driving transformation
• The challenge of funding the change
• The benefits of a modular approach to modernization

When

Thursday, October 7, 2021, at 1:00 pm CST, 2:00 pm EST, 6:00 pm GMT, 11:30 pm IST

Where

Live, virtual event

Presenters

Ronak Doshi
Partner, Everest Group

James McInnes
President & CEO, Oculus Partners

Lucas Soucy
Senior Vice President, Congruent Solutions

Michael Kiernan
Head of Sales – North America, Congruent Solutions

Leveraging Creative Contracts to Drive CX Transformation Outcomes | Webinar

September 28, 2021

Join David Rickard, Vice President at Everest Group, Chris DeLambo, SVP Business Development & Channel Partnerships at HGS, and Parikshit Kalra, SVP, Head of Client Solutions & Capabilities at HGS, for an interactive session focused on delivering transactions in new and creative ways. Key Takeaways:

How to use innovative contracting to drive transformation across an entire enterprise
Practical examples where creative contracting has driven transformation
Market trends in CXM & Digital CXM and the commercial approaches used to enable them

When

Tuesday, September 28, 2021, at 9:00 am CST, 10:00 am EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

David Rickard
Vice President, Everest Group

Chris DeLambo
SVP Business Development & Channel Partnerships, HG

Parikshit Kalra
SVP, Head of Client Solutions & Capabilities, HGS,

How to Manage the Intensifying Talent Scramble | Virtual Roundtable

September 23, 2021

Virtual Roundtable | Membership Event

How to Manage the Intensifying Talent Scramble

September 23, 2021 |

8 AM CDT | 9 AM EDT | 2 PM BST | 6:30 PM IST

This is an invitation-only Everest Group event, exclusively for members .

Summary

With the shortage in talent intensifying by the day, it’s becoming more and more challenging to fill needed roles. A more holistic strategy is required to win the talent war. GBS organizations need to deploy both offensive (attraction) and defensive (retention) strategies to confront the skill gaps head-on.

In this interactive session, our experts will share an overview of market trends and discuss the drivers and outlook for the seemingly unending talent scramble.

Group discussion

We will host a group discussion to explore how participants are approaching their talent strategies and examine a range of planning, acquisition, engagement, skilling, and retention topics.

What you will take away:

Understand strategies for accelerating acquisition and retention
Learn innovative approaches and best practices for talent planning and management
Discover how other GBS organizations are approaching the talent scramble

Who should attend?

GBS leaders
GBS strategy leaders
GBS HR / human capital heads
Talent acquisition leaders
Learning & Development leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise clients (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and 60 minutes of facilitated discussion.

Rohitashwa Aggarwal

VP, GBS Talent Excellence

Ashwin Venkatesan

VP, Enterprise IT Services

Contact us

5 New Ways to Drive Strategic Results from Procurement Outsourcing | Webinar

September 21, 2021

LIVE WEBINAR

5 New Ways to Drive Strategic Results from Procurement Outsourcing

Access the on-demand webinar, which was delivered live on September 21, 2021.

In recent years, procurement has evolved from predominantly focusing on savings and operational excellence to a more strategic focus on end-to-end category management and supplier relationship management.

This progression has increased enterprises’ focus on strategic engagements, including how best to drive business results from their procurement outsourcing models and extract the most value from their engagements across delivery models, pricing structures, governance and performance, talent management, digital transformation, and more.

Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients.

What questions will the webinar answer for the participants?

What are the key components of an effective procurement outsourcing model?
What are typical engagement structures between service providers and enterprises?
How does outsourcing drive digital transformation in procurement processes?
What is needed for a robust governance and performance model to manage your procurement outsourcing partnerships?
What is the latest on the procurement outsourcing service provider landscape?

Who should attend?

Global sourcing managers
BPO leaders
Heads of Global Business Services organizations and Shared Services
Enterprise CPOs
Procurement leaders

Amy Fong

Vice President

Shirley Hung

Vice President

Michel Janssen

Chief Research Officer

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Webinars