Category: Webinars

A Blue Print for Outperforming in the Next Normal | Webinar

Join Everest Group’s Alisha Mittal on this webinar in which the panel will discuss how leading organizations are driving resiliency, responsiveness, reliability, and receptivity with digital at scale and speed, and deep cultural shifts.

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When

Tuesday, September 27, 2022, at 9:00 am CST, 10:00 am EST, 2:00 pm GMT, 7:30 pm IST

Where

Live, virtual event

Presenters

Alisha Mittal

Vice President, Everest Group

Clifton Menezes

Global ADMnext Offer Lead, Capgemini

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Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore:

  • T&S use cases for the metaverse
  • Risk mitigation strategies for challenges that arise
  • Implications for the third-party T&S services market

Meet the Presenters

Becoming a Customer of Choice: How to Boost Your Supplier Relationships | Webinar

ON-DEMAND WEBINAR

Becoming a Customer of Choice: How to Boost Your Supplier Relationships

Traditionally, the purpose of supplier management was to ensure outsourcing outcomes matched the intent of the contract. Now, as companies seek to drive value from their strategic supplier relationships, a broader range of activities are involved in supplier relationship management (SRM), including risk, performance, and governance.

Supplier managers today are responsible for key objectives, such as driving innovation from their large outsourcing providers, ensuring the right mitigation plans are in place, and guaranteeing performance is at par. Misses can be high visibility and must be managed effectively.

Questions our experts will answer:

  • What are the best supplier relationship management approaches across vendor stratification, governance, tools/technology usage, performance management, risk management, and supplier-driven innovation?
  • What challenges are peers facing, and how do they overcome them?
  • How can organizations build guiding principles and frameworks across supplier stratification and governance?
  • What are common performance management and score carding approaches?
  • What are best practice VMO organizational structures, roles, and responsibilities?

Who should attend?

  • Vendor managers
  • Vendor risk managers
  • Supplier relationship leaders
  • Strategic vendor partnership leaders
Bhanushee 1 e1649447759375
Bhanushee Malhotra
Practice Director

Planning for a Recession: Is the War for Tech Talent Finally Over? | Webinar

ON-DEMAND WEBINAR

Planning for a Recession: Is the War for Tech Talent Finally Over?

Business leaders worldwide are bracing themselves for a possible recession. With increasing cost pressures and talent challenges, what do enterprises need to know to navigate a looming downturn, and could the demand for technology talent be easing up?

Business leaders worldwide are bracing themselves for a possible recession. With increasing cost pressures and talent challenges, what do enterprises need to know to navigate a looming downturn, and could the demand for technology talent be easing up?

In this webinar, our experts will discuss the latest demand and supply trends, reveal new location hotspots, uncover key strategies best-in-class companies are deploying to position themselves for success, and deliver their predictions for the next 12-24 months.

Questions our experts will answer:

  • How long will the tech-talent demand-supply gap last?
  • What are the key skills that leading companies are investing in?
  • What are the new location hotspots companies are betting on?
  • How can employers distinguish themselves for niche technology talent?

Who should attend?

  • CIOs, CTOs, CDOs
  • EVPs, SVPs, Senior directors of IT
  • Chief talent officer
  • Chief HR officer
  • Director global technology, IT talent strategy
  • Director global workforce planning
  • Director workforce transformation

Delighting Insurance Customers Through a Simplified Experience | Webinar

Catch Everest Group Partner Ronak Doshi as he joins experts from the insurance industry to discuss:

  • Why insurers are reworking customer experiences to be more purpose-driven
  • How to deliver a secure experience that establishes digital-trust
  • What tools and strategies best support the simplification of end-to-end experiences
  • How insurers are promoting organizational change to scale new technologies

Register for the webinar

When

Tuesday, September 13, 2022, at 1:00 pm CST, 2:00 pm EST, 6:00 pm GMT, 11:30 pm IST

Where

Live, virtual event

Presenters

Ronak Doshi
Partner, Everest Group

Henry Wright
Chief Experience Officer, Truist Insurance

Tom Ford
Head of Insurance Consulting, NTT DATA

Lisa Woodley
General Manager, Nexient

Register for the webinar

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown | Webinar

ON-DEMAND Webinar

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown

Access the on-demand webinar, which was delivered live on September 8, 2022.

Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets.

Additionally, we will look at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We will also discuss the impact of the expected economic slowdown on the market’s overall workforce strategy and offer recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making.

What questions will the on-demand webinar answer?

  • How has the global service market evolved in 2022, and what are key developments across leading global service providers?
  • How has the location strategy for service providers changed in the past couple of years?
  • How will the expected macroeconomic slowdown impact the war on talent?
  • What are some of the key steps service providers should take as they face the economic slowdown?

Who should attend?

  • Service provider leads
  • Enterprise | SVM
  • Global in-house center (GIC) / Shared services center leaders
  • Tech talent leaders
  • Global services leaders
  • Locations leads

Elevate Your GBS Employer Brand: Lessons from Top Employers | Webinar

ON-DEMAND WEBINAR

Elevate Your GBS Employer Brand: Lessons from Top Employers

Access the on-demand webinar, which was delivered live on August 23, 2022.

Who are the top GBS employers? To find out, we launched a first-of-its-kind study analyzing the employer brand perception of 200+ leading GBS organizations in India, the Philippines, and Poland across multiple dimensions.

For this study, we evaluated the performance of the GBS organizations in their local talent markets, spotlighting attrition rates, growth trends, and overall employee satisfaction ratings. In addition, we correlated the success achieved by GBS organizations in each talent market with the perception of their GBS brand as a preferred employer. The study was conducted for GBS organizations at an overall level and specifically for technology talent.

Join this on-demand webinar as we dive into the results of the study and shed light on what top GBS employers are doing to set themselves apart from the rest.

What questions will the on-demand webinar answer for the participants?

  • Who are the top GBS employers? What are the factors impacting GBS brand perception as an employer in key markets?
  • How can companies evaluate their brand perception from employees’ perspectives? How does it vary for GBS talent and technology talent?
  • What are the top employee grievances?
  • What initiatives do best-in-class organizations employ to enhance overall brand perception?

Who should attend?

  • GBS executives
  • GBS strategy leaders
  • HR leaders
  • Talent acquisition leaders

InsideVu: The Profitability Mantra | Webinar

Everest Group Practice Director, Ashwin Gopakumar, will join a panel to discuss Mortgage and AI-based document processing and the various options and strategies enterprises can adopt to minimize risk and maximize returns. They will discuss:

  • The impact of the cyclical nature of housing on mortgage companies’ financials and operations
  • How other companies are coping with the global economic headwinds
  • Six key strategies to help drive profitability in volatile times
  • The solutions to adopt to streamline mortgage operations
  • The power of Intelligent Automation (IA) in mortgages, its impact, and the way forward

Register for the webinar

When

Thursday, August 18, 2022, at 11:30 am CST, 12:30 pm EST, 4:30 pm GMT, 10:00 pm IST

Where

Live, virtual event

Presenters

Ashwin Gopakumar

Practice Director, Everest Group

Register for the webinar

 

Low Code for Digital Transformation – Debunk the Myths and Explore the Possibilities | On-Demand Webinar

ON-DEMAND WEBINAR

Low Code for Digital Transformation - Debunk the Myths and Explore the Possibilities

Low code is emerging as a key technology for enterprises to rapidly develop and deploy custom applications and accelerate their digital transformation journey. Multiple low code platform providers have surfaced in the past few years, offering immense potential. However, the technology remains underutilized because of enterprises’ lack of awareness, multiple myths and misconceptions, and the limited availability of talent.

In this webinar, we’ll share our views on the low-code market, its potential, and key opportunities for enterprises to drive digital transformation. We’ll also explore the low-code adoption journey leading enterprises to maximum benefits.

What questions will the webinar answer?

  • How does low code accelerate digital transformation for enterprises?
  • How can enterprises design a low code strategy and begin a successful adoption journey?
  • What are the investments needed across platforms, partners, talent, etc.?
  • How to eliminate the common enterprise myths about low code platforms?

Who should attend?

  • CEOs
  • Digital leaders
  • Tech platform vendors
  • Application services leaders
  • Service providers
  • Strategy leaders
  • Product leaders

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety | Webinar

ON-DEMAND WEBINAR

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety

To ensure Trust and Safety in content moderation, human moderators must sift through egregious and non-egregious content to make sure that online platforms remain safe and suitable for us.

With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.

Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies.

The webinar will answer key questions, including:

  • Why is there a need to think about sustainability principles in content moderation? How will this improve trust and safety?
  • How do sustainable sourcing practices impact content moderation?
  • Why is moderator wellbeing important for ESG policies for organizations?

Who should attend?

  • Head of Trust & Safety
  • Head of content moderation
  • CHROs and heads of HR
  • Sustainability leaders
  • Head of outsourcing
  • Global sourcing managers
  • BPO leaders

How can we engage?

Please let us know how we can help you on your journey.

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