Category: Press Releases

Global Market for Managed Service Providers is Flourishing with Robust Growth of 11 to 16 Percent | Press Release

The Managed Service Provider (MSP) market is flourishing, logging a robust growth rate of 11 to 16 percent in 2014 to reach US$85-90 billion. According to research recently published by Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing—the current market size, in terms of Net Fee Income (NFI), is approximately US$1.5 billion.

Everest Group also reports that fundamental changes are altering the solution dynamics of the global MSP market. For example, service providers are tapping a wider scope of talent, with the management of Statement of Work (SOW) consultants tripling. Moreover, offshoring is growing rapidly, multi-country and multi-continent engagements are accelerating and direct sourcing is on the rise.

“MSP buyers have already picked the relatively low hanging fruits, and now they are are looking for additional strategic gains from their MSP programs,” adds Rajesh Ranjan, partner at Everest. “This, in turn, has provided an opportunity for service providers to differentiate themselves by bringing in innovative solutions and adopting best practices from allied industries in the broader Business Process Outsourcing area, including Recruitment Process Outsourcing, Human Resource Outsourcing, and Procurement Outsourcing.”

These findings and more are discussed in more detail in “Managed Service Provider (MSP) – Annual Report 2015: Moving Beyond the Horizon.”

This research provides comprehensive coverage of the MSP market and analyzes it across various dimensions such as market overview, key business drivers, and shifting market dynamics across buyer adoption trends, solution & transaction trends, and service provider landscape.

Other Key Findings

As the MSP market is flourishing into a big-dollar space, three categories of service providers have clearly emerged: staffing-legacy MSP, pure-play MSP, and new providers from a variety of backgrounds.

  • Service providers are increasingly focusing on the emerging Statement of Work (SoW) and independent contractors space beyond the traditional temporary workforce arena.
  • New and innovative sourcing solutions are being devised, which include greater leverage of buyer networks and direct sourcing, in order to optimize cost and improve talent quality.
  • There has been a significant increase in multi-country deals, including global multi-continent deals, indicating increased buyer confidence and growing maturity of the MSP market.
  • Mid-market buyers are neck-to-neck with large-market buyers when it comes to MSP adoption.
  • Nearly 75 percent of all the MSP deals are less than US$50 million in managed spend. Nonetheless, there is a visible increase in large- and mega-sized deals, and together they account for more than 25 percent of the global MSP market.
  • Vendor management and transaction-intensive processes are the most frequently included processes in MSP contracts.

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High-resolution graphics illustrating the report’s key takeaways may be included in news coverage, with attribution to Everest Group. Graphics include:

  • Innovative talent sourcing solutions
  • Global MSP market share and growth
  • Use of MSP to manage SOW consultants has tripled
  • The MSP market: shifting solution dynamics
  • MSP deal scope is increasingly global

Global Healthcare IT Outsourcing Market Is Projected to Double by 2020 | Press Release

Facing the challenges of tapering margins, regulatory reforms and evolving customer-centricity, the global healthcare industry is turning to technology to trim expenses and enable innovation. Consequently, the healthcare IT outsourcing (ITO) market is expected to double by 2020, growing at an estimated 12 percent compound annual growth rate from US$34.5 billion in 2014 to US$68.3 billion over the next six years.

Payer-provider convergence as well as significant merger, acquisition and restructuring activity also will fuel healthcare ITO growth.

“In comparing IT activity between healthcare providers, payers and the life sciences subvertical, healthcare providers are expected to witness the highest growth, by percentage, as they make up for their historical lag in adoption and gear up for various mandates,” said Abhishek Singh, practice director at Everest Group. “These mandates include payer-provider convergence, patient-centric care, evolving reimbursement models, and value-chain digitization.”

These and other findings were recently published by Everest Group in IT Outsourcing (ITO) in the Healthcare Payer Industry – Annual Report 2015: Go-to-Market Strategy for Healthcare IT. This research analyzes the current trends and future outlook of large, multi-year ITO relationships in the payer market. It also provides specific insights into enabling a go-to-market strategy for healthcare IT.

Other key findings

  • The deal activity in 2014—which witnessed a healthy 9 percent year-on-year growth—was led by strong spurts in the life sciences and provider subverticals and was partially offset by a decline in the payer subvertical.
  • Smaller deals (in terms of both value and duration) dominated the transaction scenario in 2014, with the constantly evolving regulatory environment and associated technology mandates keeping stakeholders from committing to large technological engagements. Service providers, in turn, are taking steps towards offering more integrated portfolios of services so as to lure buyers into large-ticket deals.
  • Market factors that promote ITO and offshoring activity include consumerization, reforms mandates, analytics and cost optimization; conversely, data security concerns and lack of proprietary platforms inhibit ITO in healthcare.
  • North America continues to be the dominant geography for healthcare ITO activity.
  • Regulatory mandates—particularly ICD-10, HIX and Medicare—have driven over three-fifths of payer ITO transactions.
  • Payers’ short-term technology imperatives are focused on data security, analytics, legacy modernization and digital initiatives.

Global Sourcing Market Experiences Resurgence of Activity in 2015 | Press Release

Bright spots in the global sourcing landscape include new setup activity, IT services and investments in onshore geographies

DALLAS, December 08, 2015 The global services locations landscape is showing a resurgence of activity in 2015, particularly in Nearshore Europe, according to new research recently published by Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing.

After a decline in 2013, new center set-up activity picked up significantly in 2014 and in 2015 is likely to eclipse that in preceding years.

“Another growth trend is seen in the delivery of IT services as compared to other functions supported,” explained Anurag Srivastava, practice director at Everest Group. “IT service delivery increased across all geographies from 2014 to H1 2015. We also witnessed continued investment by the top 20 service providers in onshore geographies, with the United States and Continental Europe witnessing a particular surge of activity.”

“Another trend we have documented over the past several years is the surge in global in-house center setups,” said H. Karthik, partner at Everest Group and leader of Everest Group’s Global Sourcing practice. “In comparison, new center setup by service providers took a sharp dip in 2013, but is improving and expected to be on par with GIC setup in 2015.”

These findings and more are discussed in “Global Locations Annual Report 2015: Resurgence of Activity Amidst Evolving Propositions.” This research offers insights into the size and growth of the global services market, update of locations activity by region and country, and an analysis of the maturity, arbitrage, and potential of locations.

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Other Key Findings

The global services market experienced a fairly high growth rate of 9-11 percent, reaching US$148-153 billion in 2014. This growth is expected to be slightly lower (8-10 percent) in 2015 owing to unstable macroeconomic sentiments, resulting in reduced investment. This is particularly expected in developing regions such as China and Latin America where devalued currencies might result in instabilities.

In terms of revenue, the Asia-Pacific region (APAC) continued to hold the largest share (around 70 percent) of the global services market, followed by Nearshore Europe, Canada, and Latin America and the Caribbean (LAC). In terms of headcount, India and Philippines continue to be the leading delivery locations, accounting for approximately 70 percent of the share, followed by China, Canada, Poland and Mexico.

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High-resolution graphics illustrating the report’s key takeaways may be included in news coverage, with attribution to Everest Group. Graphics include:

  • Asia Pacific continues to lead in global new delivery center setups
  • Asia Pacific share of global delivery center setups has declined over time
  • Asia Pacific dominates global services market; Nearshore Europe and Latin America/Caribbean are growing.
  • Global services market heatmap
  • India and the Philippines lead global services market share

Buyers of Digital Services Favor Providers Equipped to not only “Run the Business” but also “Change the Business” | Press Release

While identifying Accenture, Cognizant, IBM and TCS as global market leaders in digital services, Everest Group cautions that delivering digital technology services is not sufficient to ensure success of sourcing partnerships 

DALLAS, December 4, 2015 — Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing—has published findings of its detailed assessment of IT service providers in the digital services space, naming Accenture, Cognizant, IBM and TCS as market leaders.

These leaders are distinguished by a mature portfolio of services, bolstered by their investments in talent and by their spree of acquisitions to complement design with technology. These companies have witnessed better enterprise adoption than others, largely because of their focus on meeting “change the business” initiatives of buyers, particularly with respect to capitalizing on the convergence of technologies to develop innovative products and services.

“Enterprises, challenged by the overwhelming abundance of technology, require a holistic approach to digital services to provide seamless experiences to their customers,” said Chirajeet Sengupta, vice president at Everest Group. “To address the rapidly changing enterprise requirements, service providers must develop their digital solutions portfolio by focusing on the confluence of technologies. These converging technology themes will help enterprises improve operational efficiency and create business models that drive growth and dramatically improve customer experience.”

Everest Group cautions, however, that even leaders in the digital services market must bring much more to the table than digital technology capabilities if they aspire to provide optimal services. “Without a doubt, system integrators and IT service providers have a critical role to play in their clients’ digital transformation, but providers who are overly focused on delivering digital technology services will limit the impact they can create for clients,” explained Yugal Joshi, practice director at Everest Group. “Service providers must also work in partnership with their clients to develop creative approaches to enhancing entrenched business processes, simplifying operations, and delivering dramatic improvement in customer experience.”

These findings and more are discussed in Everest Group’s recently published research, Digital Services – PEAK Matrix™ Assessment and Profile Compendium.

Spanning 77 pages, this research provides a comprehensive assessment of the 18 leading IT service providers in the digital services space: Accenture, Atos, Capgemini + IGATE, Cognizant, Dell Services, EPAM, HCL Technologies, IBM, L&T Infotech, Luxoft, Mindtree, Ness SES, Syntel, TCS, Tech Mahindra, Virtusa, Wipro and Zensar.

***Download the 12-page Complimentary Summary Here***

The report assesses service providers’ capabilities and market success and provides insight into their scale of operations, scope of coverage across the digital services spectrum, domain investments and key solutions. These results are plotted on Everest Group’s proprietary PEAK Matrix™ to identify leaders, major contenders and aspirants in the market.

In the global digital services market, Everest Group identified four leadersAccenture, Cognizant, IBM and TCS—based on their market successes and delivery capabilities.

Major contenders comprise Atos, Capgemini + IGATE, Dell Services, HCL Technologies, L&T Infotech, MIndtree, Syntel, Tech Mahindra, Virtusa and Wipro.

Aspirants include EPAM, Luxoft, Ness SES and Zensar.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

IT Cost-cutting by Insurers Leads to Striking Decline in Large Application Outsourcing Deals | Press Release

Digital technology adoption remains high priority, but piecemeal adoption rather than end-to-end transformation prevails due to cost pressures.

DALLAS, November 24, 2015 —In 2014, the number of new, large application outsourcing (AO) deals in the insurance sector declined 31 percent over 2013, and the total contract value (TCV) of those deals declined 81 percent, falling to a five-year low. IT cost-cutting measures are to blame, according to Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing.

However, Everest Group expects that IT outsourcing spending by global insurance firms will grow in 2015 and 2016 as insurance companies invest in digital technology themes to address the evolving customer needs of the growing technology-savvy generation.

“To date, the overall digital technology adoption rate in the insurance industry has been relatively poor compared to other industries,” said Jimit Arora, vice president and leader of the IT Services research practice at Everest Group. “Insurance buyers tend to focus their investments on a few technology areas that offer strong ROI in one of two ways: cost savings or revenue enhancement. Accordingly, the major IT spend areas for insurers in 2015-2016 will be risk and regulatory compliance, big data analytics, and automation of back-office functions. But, as the competitive landscape intensifies, we will increasingly see insurers investing in mobility, social media, and cloud-based solutions to enhance customer experience, gain cost advantages and reduce time to market with new products and services.”

Other key findings in Everest Group’s recently published IT Outsourcing in Insurance – Annual Report 2015: The Digital Frontier include the following:

  • There was no major change in the share of deals with Application Development (AD) and Maintenance (AM) in scope (76 percent and 88 percent respectively). Demand for testing services grew (55 percent of deals in 2014 compared to 52 percent in 2013) as the proportion of multi-scope deals with testing scope integrated with AD and/or AM increased in 2014.
  • AO activity declined for the life, annuities, and pensions subvertical due to reduced IT spending by the North American insurance firms serving this subvertical
  • The industry witnessed a stable demand from property & casualty and specialty insurance firms.
  • Asia continues to be the most cost-effective option for application outsourcing services delivery.
  • More than 104 large AO insurance deals with a cumulative TCV of US$8.13 billion are coming up for renewal in the next five years.
  • Key technology investment themes identified in this report are in the areas of big data & analytics, connected ecosystem (IoT), cloud, social media, mobility, and AI and automation.

The report provides an overview of the application outsourcing (AO) market for the insurance industry, including key trends in market size and growth, emerging priorities of buyers, areas of investment, and the future outlook for 2015-2016.

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High-resolution graphics illustrating the report’s key takeaways may be included in news coverage, with attribution to Everest Group. Graphics include:

  • Large insurance AO deals slide down
  • Insurance AO buyers’ emerging priorities and key investment themes

Outsourcing is Robust in Q3: 28 Major Deals Signed, including Mega Deal Exceeding US$1 Billion | Press Release

Key trend to watch:  Global In-house Centers elevate role in enterprise through digital adoption

DALLAS, NOVEMBER 24, 2015 — Global outsourcing demand was robust in Q3 2015 as buyers sought to cut down their operating costs amidst economic slowdown. Most service providers reported sequential quarterly growth in revenue and operating margins, according to research recently published by Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing.

Twenty-eight major deals were signed in the quarter, including a mega deal between HP and the United Kingdom Ministry of Defence with a total contract value exceeding US$1 billion.

“A significant trend we witnessed in Q3 is the continuing, expanding role of Global In-house Centers in the digital transformation of enterprises,” said Salil Dani, vice president at Everest Group. “GICs are increasingly supporting enterprise digital initiatives—including analytics, cloud, mobility, social and interactive and robotics process automation—particularly as technologies mature and offshore cost benefits decline. However, a majority of GICs are still in the initial to mid stages of maturity, with significant potential for impact remaining. Analytics is the exception; among the digital services, analytics is fairly established among GICs, with multiple GICs having scaled operations with sizeable headcount in this function.”

These results and other findings are explored in “Market Vista™ Q3 2015.”

Market Vista Q3 2015 includes data, analysis, and insights on transaction trends, major outsourcing deals, global in-house center market dynamics, trends in offshoring emerging destinations, and service provider development. The report also includes the Standard Locations Database, which tracks 23 leading offshore locations.

***Download the Complimentary Summary of ‘Select Findings’ Here*** (Registration required.)

***Webinar Replay***

Sign up here to download the Everest Group webinar “Global Locations Update: Plus Market Vista Q3 2015 Global Services Update.” This one-hour webinar featured Everest Group experts discussing key market developments and shifts in the delivery locations landscape in 2014 and H1 2015. As a special topic, Everest Group subject matter experts also evaluated the impact of digitalization, specifically Robotic Process Automation (RPA), on delivery location strategies of companies.

Weak Growth Sends Finance and Accounting Outsourcing Firms in Search of New Differentiators | Press Release

Everest Group identifies six global leaders—Accenture, Capgemini, Genpact, IBM, TCS and Wipro—in FAO PEAK Matrix 

DALLAS, Nov. 16, 2015 — Service providers in the maturing finance and accounting outsourcing (FAO) market no longer receive competitive advantage from the key levers that once provided an edge, such as scale of operations, geographic scope or even many conventional technologies. Instead, as the FAO market experiences soft growth (approximately 5 percent in 2014), service providers must seek new differentiators in the form of new technology solutions and services, according Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing.

New research from Everest Group points to predictive and prescriptive analytics, robotic process automation (RPA) for rule-based processes, and outcome-based pricing models as key opportunities for leverage in FAO.

“To differentiate within the hyper-competitive FAO market, service providers need to drive greater efficiency through greater leverage of technology and innovation,” said Rajesh Ranjan, partner at Everest Group. “At the same time, they need to create better outcomes via predictive analytics, expertise-led services, and output and outcome-oriented commercial constructs.”

These insights are derived from a survey of the FAO service provider landscape, including comprehensive profiles of 24 service providers.

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In the global FAO market, Everest Group identified six LeadersAccenture, Capgemini, Genpact, IBM, TCS and Wipro—based on their market successes and delivery capabilities.

Major Contenders comprise EXL, Cognizant, HCL, HP, IGATE, Infosys, Minacs, Serco, Sutherland Global Services, Tech Mahindra, WNS and Xerox.

Aspirants include Aegis, Datamatics, Dell, IQ BackOffice, Quatrro and Xchanging.

Star Performers, recognized for improving their year-over-year performance, include Capgemini, IBM, Minacs, TCS, Wipro and Xchanging.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

Asia Pacific is Arena to Watch in Multi-Process Human Resource Outsourcing as Local Players Battle Global Powerhouse | Press Release

Everest Group identifies five global leaders—Accenture, ADP, AON Hewitt, IBM and NGA—in MPHRO PEAK Matrix 

DALLAS, Nov. 13, 2015 —Within the global multi-process human resource outsourcing (MPHRO) market, the fast-growing Asia Pacific segment has emerged as the sector to watch, according to Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing. The Asia Pacific region has emerged as an intriguing battleground, where entrenched local service providers, with their deep understanding of the region, are fending off market encroachment by powerhouse global players, who hold claim to better depth and breadth of delivery capabilities.

New research from Everest Group also finds that MPHRO service providers are adopting new strategies to gain market share, with particular focus on technology and innovation in the areas of cloud/business process as a service (BPaaS), analytics, social, mobility and automation.

“The MPHRO market is facing winds of change,” said Rajesh Ranjan, partner at Everest Group. “Providers are increasingly using BPaaS, predictive analytics tools, social and mobility applications, and Asia Pacific-specific capabilities to tap this high-growth market and differentiate themselves. With geographic and technological strategies being put to the test, interesting times are ahead in the market.”

These insights are derived from a survey of the MPHRO service provider landscape, including comprehensive profiles of 19 service providers.

***Download Complimentary 10-page Preview Here***

In the global MPHRO market, Everest Group identified five LeadersAccenture, ADP, AON Hewitt, IBM and NGA—based on their market successes and delivery capabilities.

Major Contenders comprise CGI, HCL, Hexaware, HP, Infosys, Neeyamo, Talent2, TCS, Wipro, WNS, Xerox and Zalaris.

Aspirants include MidlandHR and PeopleStrong.

Star Performers, recognized for improving their year-over-year performance, include Accenture, ADP, HCL and Neeyamo.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

Buoyed by APAC and Europe, Recruitment Process Outsourcing Industry Grows 13 Percent Despite Sluggish Performance in North America | Press Release

Everest Group identifies six global RPO service providers as Leaders—ADP RPO, Alexander Mann Solutions, Cielo, IBM Kenexa, ManpowerGroup and Randstad Sourceright 

DALLAS, October 28, 2015 — Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing—reports that the global Recruitment Process Outsourcing (RPO) market grew at 13 percent in 2014, a drop of 3 percent from 2013.

Although North America, the largest and most mature geographic segment of the market, displayed sluggish growth in 2014, the emerging geographies of Asia Pacific and Continental Europe pushed the growth envelope, driven by a large number of single-country RPO deals.

These findings and more are discussed in Everest Group’s recently released report, Recruitment Process Outsourcing – Service Provider Compendium with PEAK Matrix™ Assessment 2015. The report analyzes the global RPO market and provides key insights on service provider position and growth in the market, market dynamics, and service provider capabilities. It maps 21 leading service providers on the Everest Group PEAK Matrix.

***Download Complimentary 12-page Report Preview Here***

The RPO market—which is valued at US$2.04 billion and expected to grow at a 12 to 17 percent compound annual growth rate for the next three years—continues to evolve. For example, RPO service providers are designing more holistic solutions, particularly solutions that include Applicant Tracking Systems (ATSs), add-on recruitment tools, and advanced analytics. Solution characteristics have also evolved, as evidenced by the increasing instances of value-added services, outcome-oriented Service Level Agreements (SLAs), outcome-based pricing and blended (permanent and contingent) workforce management capabilities.

“Intensifying competition and the experienced customer base in the RPO industry are forcing service providers to transform their offerings,” said Rajesh Ranjan, partner at Everest Group. “The leaders in RPO are setting themselves apart by the degree to which they are leveraging technology, introducing innovative pricing models, broadening their global footprint and deepening their expertise in value-added processes such as analytics and employer branding.”

In the global RPO market, Everest Group identified six LeadersADP RPO, Alexander Mann Solutions, Cielo, IBM Kenexa, ManpowerGroup and Randstad Sourceright—based on their market successes and delivery capabilities.

Major Contenders comprise Accenture, Allegis Global Solutions, AMN Healthcare, Aon Hewitt, Futurestep, Hays, KellyOCG, Neeyamo, PeopleScout, PeopleStrong, Resource Solutions, Seven Step RPO and WilsonHCG.

Aspirants include Capita Resourcing and Yoh.

Star Performers, recognized for improving their year-over-year performance, include Futurestep, IBM Kenexa, KellyOCG, Neeyamo, Seven Step RPO and WilsonHCG.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction.The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

Everest Group Introduces Global Top 50 List of Business Process Services Providers | Press Release

See the current BPS Top 50™ for 2018. You can also check out the BPS leaders for 2017 and 2016.

Related: See our full coverage of the business process services industry

Xerox, ADP and Teleperformance top the inaugural ranking of the world’s largest third-party BPS providers for 2015

DALLAS, October 27, 2015 — Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing, today announced the launch of “The Everest Group BPS Top 50™,” an annual ranking of the world’s largest third-party providers of business process services (BPS). Identifying the largest BPS service providers, their growth and coverage cutting across geography, domain and buyer size, the list is the first of its kind for the global industry, which is valued at more than US$150 billion.

“An industry that is this important to the global economy needs a reference point of leadership, and that’s the gap we are filling with the launch of The Everest Group BPS Top 50,” said Rajesh Ranjan, partner at Everest Group. “This ranking will help enterprises identify the largest providers and their functional coverage, and it will help BPS service providers compare themselves against others in the industry. Over the coming years, we also expect the list and associated analysis to help stakeholders understand the broad dynamics of growth and success in this industry.”

Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe. What started as a cost optimization concept focusing on “non-core” and “back-office” business processes today permeates the entire business process value chain, addressing a wide variety of business objectives. Topping the 2015 list of BPS providers are these 10 leaders, which collectively represent 2014 revenues of US$39 billion:

  1. Xerox
  2. ADP
  3. Teleperformance
  4. Accenture
  5. Capita
  6. Convergys
  7. Aon Hewitt
  8. IBM
  9. Paychex
  10. Atento 

***Download the complete 2015 Everest Group BPS 2015 report.***

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