Category: In The News

Rishad Premji Guides Wipro’s Shift to SMAC – Livemint | In The News

“Wipro has been very aggressive in investing in these areas. I believe save for Cognizant, they have been the most aggressive,” said Peter Bendor-Samuel, founder and CEO of consulting and advisory firm Everest Group. “Rishad represents ownership and he understands technology. His consulting experience puts him in great position and this decisive leadership has helped the company make significant investments in these areas.” Read more.

Stop The Contact Center’s Revolving Door – DestinationCRM | In The News

“Consistently delivering a better customer experience starts and ends with front-line employees. Although our industry almost unanimously agrees with this assertion, most contact center operators struggle to engage and retain their agents. According to Everest Group Research, the approximate financial loss for a 500-person contact center due to agent loss and recruiting can reach $2 million in one year.” Read More.

Inspired By Alibaba, India’s Flipkart Eyeing U.S. IPO? – Zacks | In The News

“In May last year, co-founder and chief executive officer of India’s leading online retailer Flipkart.com, Sachin Bansal, called Chinese e-commerce giant, Alibaba Group Holding Limited (BABA – Analyst Report) a role model. And it seems like he was very serious about it. It is the growth story, not the profit story, that investors eye in the US,” says Yugal Joshi, practice director at Everest Group.” Read More.

Impact Sourcing Is Not Just Rural Sourcing – Outsource Magazine | In The News

“When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing model are using an untapped talent pool with skillset aligned to match client needs, and that it fulfill corporate social responsibility and diversity objectives.” Read more.

Even Small Indian IT Companies Have Apple, Airbus In Their Fold – Times Of India | In The News

“Peter Bendor Samuel, CEO of Everest Research, says there tends to be a more intimate relationship with smaller vendors. “Often the CEO of these firms will be involved and the customer gets more attention,” he says. Smaller Indian IT services companies tend to get overshadowed by their larger counterparts. But many are doing vital work for some of the biggest companies around the world. And they are able to win customer confidence because of their concentration on select areas. ” Read More.

Wipro Appoints Abid Ali Neemuchwala As Group President And COO – The Economic Times | In The News

“Wipro has appointed TCS veteran Abid Ali Neemuchwala as group president and chief operating officer, a move analysts said is intended to help it streamline processes and allow CEO TK Kurien latitude to deal with strategic priorities at India’s third-largest software firm. Neemuchwala, 47, who has earned a reputation as a process whiz during his 23-year career at India’s largest software company, will also oversee continental Europe, Latin America and Africa, a major leg up for a person who resigned as V-P and head of BPO business at TCS just last month. “This is a good move by Wipro. Abid is a seasoned executive with a great pedigree,” said Peter Bendor-Samuel, CEO of outsourcing advisory firm Everest Group.” Read More.

Infosys To Merge Finacle With Edgeverve – Times Of India | In The News

“Infosys is merging its successful core banking product Finacle with its products and platforms subsidiary Edgeverve Systems that was established last year. Peter Bendor Samuel, CEO of Everest Group, believes it makes sense to run products differently from services. “Product companies need different investment strategies than service companies, they have different people models, needing stable, focused teams versus pyramid factories. They have different sales motions and different kinds of sales people, he said.” Read More.

As Battle for IT Supremacy Intensifies in US, Infosys Builds Strong Front-end Against Rival Cognizant – Economic Times | In The News

“With regard to the strategic vision it seems to make a lot of sense and it has a fair amount in common with the Cognizant strategy,” said Peter Bendor-Samuel, founder and CEO of advisory firm Everest Group. “Clearly Cognizant is further down the road on its path to the future with Infosys taking steps to invest in in country resources, client facing talent and IP which when completed will bring them closer to where Cognizant already is.” Read more.

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