Category: In The News

Cognitive Automation: The Next Panacea or Evil Job Bandit? | In the News

July 16, 2019

While it’s impossible to predict exactly what the future holds as more enterprises and service providers adopt cognitive automation to improve many of their manual processes, reading the tea leaves—or better yet—looking at actual early use cases suggests it’s both: job thievery and, if not a panacea, some fairly drastic improvements in efficiency and quality results.

A recent Everest Group blog has identified examples of “one robot per employee” where the emphasis is on automating discrete tasks of knowledge workers instead of attempting to apply automation to an entire workflow. The article cites examples such as automatically changing passwords based upon IT policies and automated logging into multiple systems. Other automation efforts for discrete tasks include meeting-setting in which a virtual agent coordinates identification of different attendee availability.

Read more in Future of Sourcing

Three Pillars for Scaling Intelligent Automation: Process, Technology, People | In the News

July 16, 2019

Scaling intelligent automation is proving more difficult than anticipated, says Chris Huff, three pillars, involving process, technology and people are key.

What this means is that for businesses to achieve automation, they’ll need to combine multiple technologies, according to Everest Group. However, since integrating solutions from multiple vendors is cumbersome, an Intelligent Automation platform approach is recommended to minimise multiple procurement, vendor management and stitching the technologies together. Thus, it’s important to evaluate vendors in terms of their full technology portfolio. An integrated, unified platform with a complete mix of technologies should be capable of intelligently processing documents while automating downstream activities.

Read more in Information Age

Despite Different Commentaries, Infosys And TCS Converge On Target | In the News

July 16, 2019

India’s top two IT services companies, Tata Consultancy Services and Infosys, could both post double-digit growth in the ongoing fiscal year, with the former moderating expectations after its first quarter results and the latter raising revenue guidance for the full year.

TCS’ platform strategy will likely result in more volatile growth, analysts said. “TCS’ and Infosys’ divergent commentary is a result of a number of issues,” said Peter Bendor-Samuel, CEO of IT consultancy Everest Research. “TCS’ deceleration is largely attributed to the large platform contracts which it signed last year. These create a lumpy dynamic, as the growth tails off after they have been ingested; it is quite possible that once this lumpy impact subsides, TCS will bounce back. This will clearly be a factor if they are able to add more large platform deals.”

Read more in The Economic Times

Wipro’s Azim Premji Lays the Road Ahead in His Last AGM as Executive Chairman | In the News

July 16, 2019

Wipro’s 73rd Annual General Meeting on July 16 marked the final appearance of Azim Premji as Chairman of the company. The outgoing chairman, who is set to step down on July 31, laid out the focus of Wipro in the coming years.

Yugal Joshi, Vice President, Everest Group, a consultancy firm, said in an earlier interview to Moneycontrol, “The key challenge for Rishad and Neemuchwala is to bring market-leading growth.”

Read more in Money Control

An In-Depth Guide to HRO: How Is HR Outsourcing Changing? | In the News

July 15, 2019

HR outsourcing (HRO) has matured. Once little more than a cost-cutting exercise, outsourcing your HR – or specialisms within it – is a nuanced strategic decision which will be different for every organisation. Annie Makoff examines how HR outsourcing has changed and looks at what employers need to consider when they’re deciding what to outsource.

Anil Vijayan, practice director at research and consulting firm Everest Group confirms there is still plenty of growth within the outsourcing market, particularly within multi-country payroll outsourcing (MCPO), which reflects the ongoing need for companies to keep on top of compliance and global regulation.

Read more in Personnel Today

Call Centers Anxious on Gov’t Ban for New Applications in NCR Ecozones | In the News

July 13, 2019

The Contact Center Association of the Philippines (CCAP) sees the need of more dialogues between the industry and the governing bodies since investors prefer Metro Manila as their first landing destination before expansion efforts come into play.

The Philippines remains the leading CX delivery provider despite the 2018 global growth in IT and Business Processing Services (BPS) grinding to a slow 3-4% according to the consulting firm Everest Group. The Texas-based firm projects a forecast of 4% growth and signs of a rebound this year.

Read more in Newsbytes

Five AI Advancements That Are Making Intelligent Automation More Intelligent, By Sarah Burnett | In the News

July 11, 2019

Sarah Burnett, from Everest Group, one of the top analysts in RPA, explains what intelligent automation is and why it can be a massive benefit to enterprises.

The term ‘intelligent automation’ likely brings to mind self-driving cars. In reality, examples of intelligent automation are already all around us—pervasive in nearly all industries and playing an often unseen but growing presence in our everyday lives. Enterprises are exploring myriad ways to use intelligent automation to replace humans in repetitive tasks, freeing skilled people to put their talents to use in better ways. Other benefits include bolstered productivity, enhanced efficiency, cost savings, improved accuracy, better process outcomes, and faster actions and decisions. Moreover, intelligent automation generates insights and opportunities that enable enterprises to spawn new products, services and businesses.

Read more in Information Age

Tcs Says Digital Strategy Key to Driving Double-Digit Growth | In the News

July 9, 2019

With $7 billion in digital revenues, Tata Consultancy Services’ (TCS) digital strategy is a key growth factor driving its double-digit growth.

In an earlier interaction with Moneycontrol, Chirajeet Sengupta, Partner, Everest Group, that TCS has always been good at IT modernisation. “Now what is happening is as TCS matures its capabilities, they are trying to move aggressively in the whole business transformation of digitalisation. They are having some strong initial success,” he added.

Read more in Money Control

Spotify Takes the Lite Route to Navigate India’s Patchy Internet | In the News

July 9, 2019

Yet another global internet firm has realised that the key to winning in India is to create less data-hungry apps.

Internet costs have come down considerably in India in recent years after the launch of Reliance Jio in mid-2016. However, “there’s lots of data but no bandwidth,” said Yugal Joshi, vice-president at Texas-based consultancy Everest Group. “When you stream anything, the quality is still poor.”

Read more on Quartz

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