Enterprises frequently embark on significant transformational initiatives in the search of cost effective and efficient service delivery models. One solution is the deployment of shared service centers (SSC). But what are the key drivers for success?

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Everest Group has synthesized a “market perspective” on how banks and federal savings associations perceive and manage regulatory risk requirements as they relate to services delivered by third parties.

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As companies look for ways to streamline the outsourcing process, a range of reasons may make sole sourcing a viable, cost- and time-saving option — if applied wisely.

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The deal is struck. After many long, challenging months, it is finally over. The search for value generating opportunities for your organization concludes with an agreement with a third party that provides confidence for real value creation. If ever there were a time to celebrate—this is NOT it.

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Given the widespread adoption and advancing market maturity of shared services and outsourcing, enterprise attention is shifting from established value drivers to new sources of value derived from tighter alignment with enterprise strategy. Yet this quest for stronger alignment is posing new challenges to services governance.

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