Category: Events

Exploring Generative AI in the Future of Work | Webinar

Webinar

Exploring Generative AI in the Future of Work

November 15, 2023
9:00 AM PT | 12 PM ET

Everest Group Practice Director, Sailesh Hota, will join industry experts to explore how companies are looking to advances in generative AI technology to drive human-centered opportunities and outcomes. They will discuss:

  • Potential use cases in talent acquisition and HR
  • Considerations and risks in the world of work
  • How an enterprise could be successful with AI
  • Human-centered opportunities and outcomes with AI

Register 

Sailesh Hota
Practice Director, Everest Group
Matt Malden
Chief Product Officer, Globality

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

On-Demand Webinar

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities

Access the on-demand webinar, delivered live on November 14, 2023.

Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.

Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.

What questions does the on-demand webinar answer for the participants?

  • What is the current state of the global CXM outsourcing market in terms of size, growth rate, and regional variations?
  • What are the emerging trends and industry dynamics shaping the CXM outsourcing landscape globally, including the impact of generative AI?
  • How is the global competitive CXM outsourcing landscape evolving?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP customer experience
  • Head of outsourcing
  • Procurement managers
  • Contact center leaders
Baweja Divya
Senior Analyst
Das Anubhav 300x300 1
Practice Director
Rickard David
Partner

Realize your Embedded Finance and Lifestyle Banking strategy | Webinar

Webinar

Realize your Embedded Finance and Lifestyle Banking strategy

November 16, 2023
8:00 AM PT | 11 AM ET

Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences. 

Key takeaways from this webinar include:

  • Innovative use cases: explore real-world use cases for open banking, from enabling embedded finance to offering lifestyle finance through personalized services based on customer behavior data
  • Regulatory compliance: understand key regulations and how to look for a robust solution that ensures compliance
  • API monetization models and benefits: understand various API monetization models available and explore the potential benefits of these APIs, including additional revenue streams through value-added services, embedded banking, and open finance, and much more
Kriti Seth
Practice Director, Banking and Financial Services IT and technology research program, Everest Group
Chander Damodaran
Managing Director and Chief Technology Officer, Briliio
Ashraf Souleiman
Chief Technology Officer of Banking, Financial Services, and Insurance, Brillio

Unleashing the Power of XLAs for True Employee Delight | Webinar

On-demand Webinar

Unleashing the power of XLAs for true employee delight

Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.

Watch Now

Udit Singh
Practice Director, Information Technology Services, Everest Group
Mike McDaniel
President, Modern Workplace, DXC Technology
Brad Anderson
President, Products, UX, and Engineering, Qualtrics
Helio Mosquim
North Region Technology Director, Vale

Redefining the Finance Function with Intelligent Automation | Webinar

Webinar

Redefining the Finance Function with Intelligent Automation | Webinar

November 9, 2023

Everest Group’s Vignesh Kannan, Vice President, Business Process Services, will join QX Global Group’s Chuy Michel, Head of Intelligent Automation, and Esteban Carril, Managing Director, Latin America, for a powerful session on Redefining the Finance Function with Intelligent Automation.

Key discussion points:

  • The importance of building a resilient finance operating model.
  • The role of generative AI, predictive analytics, and digitalization on your future operations.
  • Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions.
  • From “Back-Office” to “One-Office” – proactively moving up the value chain to support enterprise-wide decision making.
 

Watch Now

 
Chuy Michel
Head of Intelligent Automation, QX Global Group
Esteban Carril
Managing Director, Latin America

Futureproofing Talent Acquisition in an Era of Change | Webinar

Webinar

Futureproofing Talent Acquisition in an Era of Change

November 9, 2023
9:00 AM PT | 12 PM ET

Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss: 

  • Talent Acquisition approaches
  • How to futureproof talent acquisition strategy
  • Best practices to operationalize next generation talent acquisition
  • Considerations and implications of talent acquisition strategy

Register

Arkadev Basak
Partner, Everest Group
Marcia Hagood
Vice President, DZConneX
Jason Bouchard
Vice President of Business Development, DZConneX
Jeff Mulligan
VP, Talent Acquisition Enablement, TIAA

Locations and Talent Strategy – Let’s Talk – Potential in the Philippines | LinkedIn Live

LinkedIn live

Locations and Talent Strategy – Let’s Talk – Potential in the Philippines

View the event on LinkedIn, which was delivered live on Wednesday, November 8, 2023.

Watch this LinkedIn Live event to hear from 🎙️ Jack Madrid, IBPAP President & CEO, and Jimit Arora, Everest Group Partner, for an enriching conversation exploring the true value proposition of the Philippines as a global services delivery destination.

Attendees gained insights into the location’s 💪 strengths, heard areas for improvement, and left with practical on-the-ground learnings and valuable recommendations for establishing a delivery center in the Philippines.

This LinkedIn Live, explored:

✅ The true value proposition – talent availability, financial attractiveness, operating environment, and more – of delivering global services from the Philippines 💰
✅ The government developments and incentives that impact the Philippines’ potential
✅ The challenges – skills availability, talent size, and more – that an organization will need to navigate if it is considering setting up a delivery center in the Philippines 🧠

Meet The Presenters

Arora Jimit B
Partner
Everest Group
Screenshot 2023 10 05 161707
President & CEO
IBPAP

The Services Pricing Outlook for 2024: Are the Waters Finally Calming? | Webinar

ON-DEMAND WEBINAR

The Services Pricing Outlook for 2024: Are the Waters Finally Calming?

The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.

Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.

What questions has the webinar answered for the participants?

  • How has outsourcing services demand evolved in 2023?
  • What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on solutioning and pricing of IT and BPO services?
  • What is the outlook for pricing?

Who should attend?

  • CIOs, CTOs, CDOs 
  • Pricing and solutioning leaders
  • IT heads and executives
  • BPO department leaders
  • IT and BPO outsourcing contract managers
Gehani Rahul
Partner and Co-head of Pricing Assurance
Pant Rohan 01
Practice Director
Sharma Abhishek 1
Partner and Co-head of Pricing Assurance
Sinha Nirati
Practice Director

Global Supplier Diversity: A Path to Inclusive Procurement | LinkedIn Live

LINKEDIN LIVE

Global Supplier Diversity: A Path to Inclusive Procurement

View the event on LinkedIn, which was delivered live on Thursday, November 2, 2023.

🌎 As businesses expand globally, diversity in supply chains becomes critical for competitiveness, risk mitigation, and meeting societal demands for inclusion and social responsibility.

Watch this LinkedIn Live as our expert analysts explore the global landscape of supplier diversity initiatives and the challenges and opportunities they present 📊. We’ll discuss the importance of inclusive procurement practices and the cultural considerations and adaptation of supplier diversity strategies in different regions 🤝.

💡 Viewers will gain practical advice on aligning procurement processes with diversity goals on a global scale and hear success stories and innovative approaches from around the world that promote supplier diversity and inclusive procurement 🌐🚀.

What did we discuss?

  • ✅ The global landscape of supplier diversity initiatives and the challenges and opportunities
  • ✅ How inclusive procurement practices can foster diversity and inclusion within the supply chain, and why it’s important
  • ✅ Cultural considerations when adapting supplier diversity strategies in different region

Meet The Presenters

 

The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges | LinkedIn Live

LINKEDIN LIVE

The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges

View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.

🛒📦 As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.

📣Watch this LinkedIn Live event to access key insights from our comprehensive study of ~35 top CPG and retail companies, focusing on GBS model maturity within CPG and retail organizations 📊.

Viwers  will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities🤝.

You’ll learn about:

  • 🌟 The current landscape for GBS organizations in the CPG and retail space
  • 🌟 Prevalent talent and operating models
  • 🌟 The capabilities CPG and retail GBS organizations are building
  • 🌟  Future focus areas and key challenges for GBS leaders in the CPG and retail industry

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