Everest Group Practice Director, Sailesh Hota, will join industry experts to explore how companies are looking to advances in generative AI technology to drive human-centered opportunities and outcomes. They will discuss:
Access the on-demand webinar, delivered live on November 14, 2023.
Enterprises remain committed to improving customer loyalty and retention, and outsourcing has been an indispensable lever in enhancing customer experience management (CXM) worldwide – meeting evolving enterprise needs through tech partnerships and tools like generative AI for scalable personalized customer experiences.
Watch this on-demand webinar where we explored the state of the global CXM outsourcing market in 2023. Our CXM expert analysts discussed the current landscape, regional considerations, emerging trends, digital CX landscape key players, and future opportunities in the CXM outsourcing industry.
What questions does the on-demand webinar answer for the participants?
Who should attend?
Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.
Key takeaways from this webinar include:
Join Udit Singh Practice Director at Everest Group in this informative on-demand webinar to discover how optimizing the employee experience is the key to unlocking employee engagement and operational excellence.
Everest Group’s Vignesh Kannan, Vice President, Business Process Services, will join QX Global Group’s Chuy Michel, Head of Intelligent Automation, and Esteban Carril, Managing Director, Latin America, for a powerful session on Redefining the Finance Function with Intelligent Automation.
Key discussion points:
Join Everest Group Partner, Arkadev Basak, in an upcoming webinar titled Futureproofing Talent Acquisition in an Era of Change, featuring a panel discussion with industry experts. They will discuss:
View the event on LinkedIn, which was delivered live on Wednesday, November 8, 2023.
Watch this LinkedIn Live event to hear from 🎙️ Jack Madrid, IBPAP President & CEO, and Jimit Arora, Everest Group Partner, for an enriching conversation exploring the true value proposition of the Philippines as a global services delivery destination.
Attendees gained insights into the location’s 💪 strengths, heard areas for improvement, and left with practical on-the-ground learnings and valuable recommendations for establishing a delivery center in the Philippines.
This LinkedIn Live, explored:
✅ The true value proposition – talent availability, financial attractiveness, operating environment, and more – of delivering global services from the Philippines 💰
✅ The government developments and incentives that impact the Philippines’ potential
✅ The challenges – skills availability, talent size, and more – that an organization will need to navigate if it is considering setting up a delivery center in the Philippines 🧠
The slowdown in demand in 2023 had a significant impact on services pricing trends. Simultaneously, changing pricing models, coupled with the rise of generative AI and the financial constraints faced by enterprises due to escalating SaaS costs, compelled service providers to tighten solutioning and pricing – leaving everyone wondering what the outlook of services pricing will be.
Watch this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024.
What questions has the webinar answered for the participants?
Who should attend?
View the event on LinkedIn, which was delivered live on Thursday, November 2, 2023.
As businesses expand globally, diversity in supply chains becomes critical for competitiveness, risk mitigation, and meeting societal demands for inclusion and social responsibility.
Watch this LinkedIn Live as our expert analysts explore the global landscape of supplier diversity initiatives and the challenges and opportunities they present . We’ll discuss the importance of inclusive procurement practices and the cultural considerations and adaptation of supplier diversity strategies in different regions .
Viewers will gain practical advice on aligning procurement processes with diversity goals on a global scale and hear success stories and innovative approaches from around the world that promote supplier diversity and inclusive procurement .
What did we discuss?
View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.
As the consumer packaged goods (CPG) and retail industry grapples with multiple challenges – economic slowdown, technology transformation, supply chain disruptions, and talent shortages – global business services (GBS) organizations have emerged as pivotal players in supporting enterprise initiatives.
Watch this LinkedIn Live event to access key insights from our comprehensive study of ~35 top CPG and retail companies, focusing on GBS model maturity within CPG and retail organizations .
Viwers will gain actionable insights, learn variations in GBS model adoption, and discover best practices to build future capabilities.
You’ll learn about:
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