How to Unlock the Full Value of Cloud | Webinar

November 8, 2022

ON-DEMAND WEBINAR

How to Unlock the Full Value of Cloud

Access the on-demand webinar, delivered live on November 8, 2022.

The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.

In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency.

What questions will the webinar answer for the participants?
• How are organizations measuring value from their cloud investments?
• What are some of the practices adopted by best-in-class organizations to realize value of cloud?
• What are the best strategies for deriving value from the cloud?

Who should attend?
• CIOs, CTOs, and CDOs
• IT and BPO department heads
• Sourcing leaders
• Strategy leaders
• GBS Leaders managing IT and BPO outsourcing contracts

Ricky Sundrani

Vice President

Mukesh Ranjan

Vice President

The Next Frontiers of CX | Event

November 3, 2022

EVENT

The Next Frontiers of CX

November 2-4, 2022

Everest Group Vice President, David Rickard, will be speaking at the event, The Next Frontiers of CX. His session, How Effective CX Solutions Are Vital for Businesses During Tough Economic Times, will also be streamed live.

When

November 2-4, 2022

Where

Berlin, Germany

Presenters

David Rickard
Vice President, Everest Group

David Rickard

Vice President

Sustainability and the CIO’s Office: A Powerful Connection | LinkedIn Live

November 1, 2022

LINKEDIN LIVE

Sustainability and the CIO’s Office: A Powerful Connection

View the event on LinkedIn, which was delivered live on Thursday, November 1, 2022.

What did sustainability look like from the CIO’s office? Everest Group was honored to have Niklas Sundberg, SVP and CIO at ASSA ABLOY Global Solutions, joined us to answer this question ♻️.

Niklas is a leader in sustainable digital transformation and firmly believes in the diversity of people and the power of technology to positively change the world. He also recently authored a book presenting sustainability and its connection to the CIO’s office.

As a CIO himself, Niklas provided valuable insight into building an optimal sustainability strategy for 2023 💻.

Our speakers explored:
✅ How should CIOs view the sustainability puzzle?
✅ How can the diversity of people and power of technology strengthen your sustainability strategy?
✅ What were the best tips to optimize your sustainability strategy for 2023?

Meet the Presenters

Jimit Arora

Partner

Everest Group

Rita N. Soni

Principal Analyst, Impact Sourcing and Sustainability

Everest Group

Niklas Sundberg

Senior Vice President & Chief Information Officer

ASSA ABLOY Global Solutions

The Conference Board’s Global Business Services Conference | Event

October 27, 2022

In-person event

The Conference Board's Global Business Services Conference

October 27 - 28, 2022 |

Westin New York at Times Square | New York, NY

Everest Group is a lead sponsor of The Conference Board’s renowned Global Business Services Conference, which is scheduled to be held in New York on October 27-28, 2022.

We’ll be leading the following sessions:

GBS Reference Data: A New Decision Tool

Kellogg Corporation and Everest Group will showcase a breakthrough approach for integrative, holistic, and science based GBS decision making. At the heart of this approach is the concept that making GBS decisions requires starting with the “work” and using the attributes of the work (“work fingerprints”) to drive decisions based on data and facts, vs. heuristics and instinct. This thought-provoking session will expose GBS leaders to several use-cases where the Kellogg GBS team leveraged work fingerprints to drive integrated and often counter-intuitive decisions.

Presenters: Jimit Arora, Partner, Everest Group, Deanna Adler, Vice President, Global Business Services, Kellogg Company, and Krisha Akerman, Senior Director, Strategic Planning and Network Development – Global Business Services, Kellogg Company

Center of Excellence: Up the Value Chain

Presenter: Rohitashwa Aggarwal, Vice President, Everest Group

Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage.

In this session, Everest Group will share findings from its research of 100+ GBS organizations globally covering approaches to develop successful CoEs. Rohitashwa will also discuss ideas and break down the components of an effective CoE, examining its role, focus areas, governance mechanisms, typical challenges, market success stories, and steps GBS leaders need to take to build a successful CoE.

We’ll also share our playbook, which identifies the steps and framework necessary to build strategic CoEs in GBS organizations.

Event page: https://www.conference-board.org/events/globalbusinessservices

Jimit Arora

Partner

Everest Group

Rohitashwa Aggarwal

Vice President

Everest Group

REGISTER FOR THE CONFERENCE

GBS Leadership Exchange: GBS Capabilities Powering the Insurance Enterprise of the Future | Virtual Roundtable

October 20, 2022

GBS Leadership Exchange | Invitation-Only Event

GBS Capabilities Powering the Insurance Enterprise of the Future

Oct 20, 2022 |

8:30 AM EDT | 6 PM IST

Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. However, many are still viewed as scaled, low-cost service delivery organizations lacking in integrated IT and operations abilities.

Join this virtual roundtable as Rohitashwa Aggarwal, VP, and Nikhil Malhotra, Practice Director, discuss how insurance GBS organizations can ramp up the value delivered to insurance enterprises and accelerate the CEO agenda with advanced IT and operations solutions.

As a group, we’ll examine the key focus areas, pain points, success factors, and investment areas for insurance GBS organizations going into 2023 and beyond.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers, such as:

Priority areas for insurance GBS leaders going into 2023
Key challenges / pain-points
Investment areas and success factors
Success stories from peer practitioners

Who should attend?

GBS CXOs and VPs
GBS/GIC/GCC site leaders
GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Rohitashwa Aggarwal

Vice President

Nikhil Malhotra

Practice Director

The Rubik’s Cube Approach to Designing Your Service Provider Portfolio | Webinar

October 18, 2022

ON-DEMAND WEBINAR

The Rubik’s Cube Approach to Designing Your Service Provider Portfolio

Access the on-demand webinar, delivered live on October 18, 2022.

In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for lower prices, it may be critical today to balance talent availability, supply risk, and costs.

This webinar introduces the Rubik’s cube approach – balancing different types of service providers to build an optimal outsourcing portfolio strategy and ensuring specialist service providers bring in the capabilities and coverage needed for success.

Our experts will tackle how to create proper work placement guidelines for providers and how to ensure the right balance of locations and providers. They will also discuss forward-looking strategies to optimize outsourcing portfolios for 2023.

What questions will the webinar answer?

How should organizations balance their outsourcing portfolios through an optimal supplier, delivery locations, and talent mix?
How can firms add new suppliers in a strategic manner?
How can organizations ensure best practices are followed for work placement within the outsourcing portfolio, especially for specialist providers?
What forward-looking strategies can organizations follow to optimize the portfolio mix?

Who should attend?

Sourcing leaders
CPO
Category managers
Supplier management leaders
Heads of indirect spend
Outsourcing and IT/business process department leaders

Kriti Gupta

Practice Director

Bhanushee Malhotra

Practice Director

David Rickard

Vice President

2022 Global Executive Summit | Event

October 17, 2022

In-person EVENT

2022 Global Executive Summit

October 17 - 19, 2022 |

Rancho Mirage, CA

Everest Group is a proud silver sponsor of SIG’s 2022 Global Executive Summit, taking place from October 17 – 19, 2022 at the Omni Rancho Las Palmas Resort & Spa, in Rancho Mirage, CA.

Everest Group Executive Dinner – More details coming soon!

Services Sourcing in a Constrained Economy: Practical Strategies to Manage Costs – Wednesday, October 19 at 3:40 PM PT

With increasing costs and supply chain shortages due to inflation, sourcing faces unprecedented trials in assuring supply. While material shortages have captured headlines, buyers are being caught off guard by cost increases in IT services and BPO categories.

As labor rates have skyrocketed, sourcing teams must be prepared to address service provider requests for price increases, often occurring mid-contract. In this interactive session, our global services experts will discuss shifts in the services market, share which segments are seeing the greatest pressure, and offer steps sourcing teams can take to prepare for and manage the changing service cost landscape.

Use this opportunity to discuss with your peers:

What factors are driving increases in service costs?
What price trends can we expect in outsourced services?
What tactics are leading companies using to manage costs?
How can pricing analytics and benchmarking be used effectively?
What changes to expect in the long term?

You will learn:

The outlook on the talent market for 2022 and beyond
How a constrained talent market is impacting outsourced services costs
Ways sourcing teams can create value despite rising costs
Methods to manage inflation and currency changes

Jimit Arora

Partner

Amy Fong

Partner

REGISTER FOR THE EVENT

How are Leading Organizations Delivering Exceptional Customer Experience? | Webinar

October 4, 2022

On-Demand Webinar

How are Leading Organizations Delivering Exceptional Customer Experience?

The global customer experience (CX) outsourcing market saw an astounding increase of 12-14% in 2021, with the current market size standing at US$100-102 billion. This drastic rise is due to the need for enterprises to meet customers’ growing digital demands and deliver end-to-end CX services.

WATCH THIS WEBINAR ON-DEMAND

CX leaders are assessing their future customer experience delivery needs, with many seeking to work with CX service providers for CX strategy support, talent management, and access to digital CX solutions.

Join this webinar as our experts discuss how CX leaders can meet the expectations of their digitally enabled customers and gain a competitive edge.

We will explore:

What the developing key trends in the CX industry are
How businesses are delivering services to their customers, and what is most effective
Which key factors CX leaders should consider when thinking about CX strategy
How global service partners can help maximize CX capabilities

Who should attend?

Chief customer officer
Chief customer experience officer
Head of customer experience
Head of customer service
Head of customer operations
VP of customer experience
Head of service delivery

David Rickard

Vice President

Chhandak Biswas

Practice Director

REV 2022

October 4, 2022

EVENT

REV 2022 | Rethink what's possible

October 4-6, 2022

Everest Group Partner Amy Fong will be speaking at REV, a networking event for forward-thinking procurement and supply chain leaders who want to make autonomous commerce a reality.

When

October 4-6, 2022

Where

Renaissance Nashville Hotel
611 Commerce Street
Nashville, TN 37203

Presenters

Amy Fong
Partner
Everest Group

Amy Fong

Partner

IT Sourcing & Procurement Summit | Event

October 3, 2022

Event

IT sourcing & procurement summit

October 3-5, 2022

During the IT Procurement & Sourcing Summit, Ricky Sundrani, Vice President at Everest Group, will present on How to Manage Price Increases from Your IT Outsourcing Partners, and Nitish Mittal, Partner at Everest Group, will discuss The Road to Purpose-led Sustainability in Innovation and IT.

The event brings together more than 100 IT sourcing, procurement, finance, and vendor management decision makers from leading European companies to discuss effective IT Procurement strategies.

Nitish Mittal

Partner

Ricky Sundrani

Vice President

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Events

How to Unlock the Full Value of Cloud

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IT sourcing & procurement summit

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