Category: Events

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022 |
8:30 AM EST | 7 PM IST

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

  • How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
  • What are the top challenges?
  • What is missing from the current operating model?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • Automation CoE leaders
  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Partner
Bharath M
Samikshya Meher

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023 | Webinar

ON-DEMAND WEBINAR

Outsourcing, Offshoring, and Onshoring: What You Need to Know About Global Location Selection in 2023

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents.

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs.

To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents.

Watch this on-demand webinar to hear our analysts discuss the latest global locations market trends and tips for building an effective locations portfolio strategy for 2023.

What questions will the on-demand webinar answer for the participants?

  • What guidelines can organizations follow to design a best-fit locations portfolio strategy?
  • What are the key considerations for an outsourcing locations selection framework?
  • What are the top service delivery locations based on parameters such as talent and skill availability and financial attractiveness?
  • How can organizations assess location-related developments and trends in 2023?
  • What will the future shoring model look like?

Who Should Attend?

  • CPOs
  • Sourcing Leaders
  • Category managers
  • Supplier management leaders
  • Heads of indirect spend
  • Outsourcing and IT/business process department leaders
Fong Amy Refresh gray square
Partner, Sourcing and Vendor Management​
Sakshi Garg
Vice President​
Jain Parul Refresh gray square e1596571486118
Vice President

GSA Strategic Sourcing Symposium: Future of CX | Event

EVENT

GSA Strategic Sourcing Symposium: Future of CX

November 22, 2022

Everest Group Vice President, David Rickard, will lead a session at the Global Sourcing Association Symposium, exploring how inflation, technology, and cloud are having a major impact on negotiating and delivering customer service arrangements. The industry needs to adapt to address these changes. Join David’s session as he speaks about the future of customer experience management. 

The Global Sourcing Association’s Strategic Sourcing Symposium guides organisations to sustainable resilience through optimised use of technology and business services.

See the agenda

When

November 22, 2022

Where

160, Aldersgate, London

Presenters

David Rickard
Vice President, Everest Group

Building Effective Product Management Teams in a Talent Constrained Market | LinkedIn Live

LINKEDIN LIVE

Building Effective Product Management Teams in a Talent Constrained Market

View the event on LinkedIn, which was delivered live on Thursday, November 17, 2022.

Effectively building and scaling product management teams is a critical challenge most organizations face. While product management skills and roles are in high demand, they are also in limited supply. This requires significant change management and a shift to a product-based focus.

Enterprises are increasingly looking to successful technology companies and start-ups for best practices in product management. In this LinkedIn Live, Everest Group welcomes Diana Jouard, Product Manager at software company Ping Identity. Along with Everest Group’s analysts, Diana will provide insights into the emerging skills, roles, and challenges associated with best-in-class product management teams.

Our speakers will explore:

  • Which emerging skills and roles are required to build and operate best-in-class product management teams
  • Which challenges organizations face when building best-in-class product management teams
  • How to design product management teams across regions and/or business units to drive collaboration
  • How to utilize service providers for consulting and change management support and staffing firms for talent

2023 Outsourcing Planning – Preparing for Work Model and Pricing Changes in a Looming Recession | Virtual Roundtable

Virtual Roundtable

2023 Outsourcing Planning - Preparing for Work Model and Pricing Changes in a Looming Recession

November 17, 2022 |
8:30 AM EST | 7 PM IST

The last few years have introduced significant change and uncertainty. The service delivery industry moved to a work from home model, then to hybrid, and now in many cases, is returning to the office. In parallel, we saw prices escalate as talent became harder to retain.

Now, as a potential recession looms, uncertainty remains, leaving business leaders with more questions than answers. Have price increases steadied? Is the hybrid model working in outsourcing? Will return to office (RTO) mandates impact attrition?

In this buy-side-only forum, we will discuss the challenges we face going into 2023 and how we are adapting our cost models, contracts, and relationships with service providers.

What you will take away:

This collaborative session will provide you with new insights from our experts and your sourcing peers as you exchange perspectives and ideas on how sourcing and vendor management teams are planning for 2023, including:

  • What is the outlook for pricing across various service areas?
  • How are your peers reacting to RTO regulations, policies, and decisions?
  • How are productivity and performance being maintained as we move beyond the pandemic?

Who should attend?

  • Sourcing and outsourcing leaders
  • Sourcing pricing managers
  • RTO and hybrid workforce leaders
  • CPOs
  • Category managers
  • Supplier management leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

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Jimit Arora
Partner
Fong Amy Refresh gray square
Amy Fong
Partner, Sourcing and Vendor Management

Conversations with Leaders – Episode 4 | LinkedIn Live

LinkedIn LIVE

Conversations with Leaders | Episode 4

View the event on LinkedIn, which was delivered live on Wednesday, November 16, 2022.

Moving to a GBS Platform: The Need for Continuous Change Management

Change management is a work in progress for most Global Business Services (GBS) organizations. The learning curve that follows the move to a GBS platform can be substantial, impacting everything from processes and policies to technology and relationships. But it doesn’t end there. Change management in GBS organizations should be a continuous endeavor.

In this LinkedIn Live, GBS experts from various organizations will join Everest Group’s analysts to redefine effective change management. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our speakers will explore:

  • Challenges in and best practices to enabling and accelerating success in change management
  • Current and future focus areas in change management
  • Examples of successful/unsuccessful initiatives
  • Direct insights into change management from GBS practitioners

Outsourcing Services Pricing: What to Expect Next | Webinar

ON-DEMAND WEBINAR

Outsourcing Services Pricing: What to Expect Next

2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Our speakers will discuss:

  • How the outsourcing services demand has evolved in 2022
  • What the most successfully negotiated clauses have been in recent deals
  • How the pricing of IT and BPO services has changed
  • What the future outlook for pricing will be

Who should attend?

  • CIOs, CTOs, and CDOs
  • IT and BPO department leaders
  • SVMOs
  • CPOs
  • Strategic sourcing leaders
  • Category managers
  • Supplier management leaders
  • Vendor managers
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Partner
Gupta Prateek Refresh gray square 1
Vice President
Sharma Abhishek Refresh gray square
Partner
Verma Kunal Refresh gray square
Practice Director

GBS Leadership Exchange: The Most Effective Strategies to Address the Future of Work | Virtual Roundtable

GBS Leadership Exchange: Invitation Only Event

The Most Effective Strategies to Address the Future of Work

November 10, 2022 |
8:30 AM EST | 7 PM IST

Like most GBS organizations, you’ve probably been thinking about how to ensure your workforce strategy includes the relevant skills and capabilities required to meet evolving business needs. As the future of work changes, GBS organizations must plan now to avoid lagging behind.

Join this virtual roundtable as Rajesh Ranjan, Partner, and Rohitashwa Aggarwal, Vice President, discuss what a future work strategy entails and the various approaches to plan and prepare. They will also explore success stories from best-in-class GBS organizations to uncover what’s currently working. 

What you will take away:

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on key priorities for the future of work, such as: 

  • How are other GBS leaders preparing their future work strategies, and what are their primary focus areas?
  • What are the top challenges and unknown areas when planning for the future of work?
  • What is missing from current work model strategies?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • GBS CXOs and VPs
  • GBS CHROs
  • GBS Human resources leaders
  • Enterprise workforce strategy leaders
  • GBS/GIC/GCC workforce strategy leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Ranjan Rajesh Refresh gray square
Rajesh Ranjan
Partner

HIMSCON.PH 2022: HIMS Re-imagined | Event

Everest Group Vice President Prashray Kala will be speaking at HIMSCON 2022 in a session titled, The HIMS Roadmap 2028 – The 6-Year Industry Journey, on November 9, 10, and 11. Everest Group is the Strategic Roadmap Partner for the Healthcare Information Management Association of the Philippines. The 6-year roadmap will be launched during the event. Prashray is a lead consultant for the Philippines IT-BPM roadmap.

Prashray will also join the closing plenary session titled, Global View of HIMS Business Opportunities and the Growing Emerging Locations for New HIMS Services and Solutions.

Register for the event

When

November 9, 10, & 11 2022

Where

Blended – virtual and in-person

Presenters

Prashray Kala

Vice President, Everest Group

Register for the event

How to Unlock the Full Value of Cloud | Webinar

ON-DEMAND WEBINAR

How to Unlock the Full Value of Cloud

Access the on-demand webinar, delivered live on November 8, 2022.

The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.

In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency.

What questions will the webinar answer for the participants?
• How are organizations measuring value from their cloud investments?
• What are some of the practices adopted by best-in-class organizations to realize value of cloud?
• What are the best strategies for deriving value from the cloud?

Who should attend?
• CIOs, CTOs, and CDOs
• IT and BPO department heads
• Sourcing leaders
• Strategy leaders
• GBS Leaders managing IT and BPO outsourcing contracts

Sundrani Ricky
Vice President
Ranjan Mukesh Refresh gray square 1
Vice President

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