Cross Connect Forum 2023: The Case for a Diverse and Flexible Global Workforce Strategy

March 8, 2023

EVENT

Cross Connect Forum 2023: The Case for a Diverse and Flexible Global Workforce Strategy

March 8, 2023 |

11:00 AM GMT

Rohitashwa Aggarwal, Partner (Global Sourcing), Everest Group, will be a keynote power panel speaker for the Cross Connect Forum 2023: The Case for a Diverse and Flexible Global Workforce Strategy in London, England.

The resources and delivery capabilities of knowledge services partners are being scrutinized like never before. As a result, not only are geo-sourcing strategies being reconsidered, but global competitiveness is redefining the way firms leverage digital supply chains. This panel will explore how these trends will have outsized influence in a time of career and workplace disruption.

Where

The Loading Bay At Techspace, Shoreditch 25 Luke St, London, United Kingdom

Speaker

Rohitashwa Aggarwal

Partner, Global Sourcing

Strategies for Customer Experience (CX) Success in an Uncertain World | Webinar

March 7, 2023

ON-DEMAND WEBINAR

Strategies for Customer Experience (CX) Success in an Uncertain World

WATCH THE WEBINAR ON-DEMAND

The global customer experience (CX) outsourcing market has grown tremendously. The current market size is more than US$105 billion, and CX remains a key focus area for enterprises.

However, the CX market is now facing a new set of challenges influenced by the increasing need to provide differentiated experiences to customers – while managing mandates to reduce costs.

Join our CX experts as they explore key trends and provide recommendations on what to prioritize and how to navigate the challenges to deliver exceptional CX.

What questions will the webinar answer for the participants?

What is the CX industry outlook for 2023 and how can enterprises reduce costs?
What are the potential challenges and trends that will impact the CX industry?
Which actions can enterprises and service providers take to build their CX strategies for 2023 and navigate potential challenges?

Who should attend?

CEOs, CCOs, CIOs, and CTOs
BPO strategy and global heads
Leaders of CXM outsourcing
Leaders of CXM strategy
Head of customer experience
Head of customer service
Head of CXM service delivery
Senior sales and marketing executives

Chhandak Biswas

Practice Director

David Rickard

Partner

Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty | Webinar

February 28, 2023

WATCH ON-DEMAND WEBINAR

In the past, GBS organizations have displayed resilience – tackling the ongoing pandemic and intensified talent war. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates.

In this on-demand webinar, our analysts will discuss how GBS leaders can sustain the strong momentum they have developed.

What questions does the on-demand webinar answer for the participants?

What are GBS leaders’ strategic priorities for 2023?
How can GBS organizations continue to build their strong foundation and drive more alignment with the enterprise?
What actions should be prioritized?
What steps can GBS organizations take to stay on top of talent needs for 2023 and beyond?

Who should attend:

GBS site leaders
Heads of GBS/GIC/GCC
GBS strategy leaders
Tech talent leaders
Global services leaders
Heads of enterprise teams and business units

Parul Jain

Vice President

Bharath M

Vice President

Nikhil Malhotra

Practice Director

NASSCOM Technology and Leadership Forum 2023

February 27, 2023

EVENT

NASSCOM Technology and Leadership Forum 2023: Winning on CX with a Whole New World of Technology

Monday, Feb 27, 2023 | 12:25pm - 12:55pm

Everest Group CEO, Peter Bendor-Samuel, will speak virtually at the NASSCOM Technology and Leadership Forum 2023 at Grand Hyatt, Mumbai, India, on February 27, in his session titled, Winning on CX with a Whole New World of Technology.

Register to attend the session

The evolving technology landscape is reshaping industries, ushering in a new era of customer experience (CX). Watch Peter’s session live at the event to learn how the convergence of technologies is creating a new world for customers, keeping human centricity at its core. The speakers will also discuss new technologies that drive a people + tech convergence, such as the metaverse, and explore how businesses can find opportunities to create value in these emerging technologies.

Attendees can also catch Everest Group colleagues Chirajeet Sengupta, Rajesh Ranjan, Yugal Joshi, Ronak Doshi, Akshat Vaid, Aveen Shetty, Ashish Sehdev, and Rita Soni at the event.

Where:
Grand Hyatt, Mumbai

Speaker

Peter Bendor-Samuel

CEO

Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 | Webinar

February 23, 2023

Access the on-demand webinar, which was delivered live on February 23, 2023.

Evolution in the IT function is inevitable. The very nature of technology is constantly shifting. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption.

In this webinar, we explored six things sourcing teams can do to stay ahead of new technology trends, including:

How to understand the emerging technologies landscape in the near term (12-24 months) and medium term (2-5 years)
How to recognize where these emerging technologies are on the adoption curve, and what their impact could be on sourcing dynamics and strategy
When to adapt existing category strategies and when to create new categories to support the adoption of emerging technologies
How to align the evolution of supplier segmentation and portfolio strategy to the new IT landscape
How to identify the roles and skills of the future to stay ahead of business and IT demand
Ways to measure value from emerging tech services category management

Who should attend?

IT sourcing leaders
Sourcing managers
Category managers
Heads of indirect sourcing

How to Deliver Hyper-personalized Customer Experiences in Life Sciences | LinkedIn Live

February 22, 2023

LinkedIn Live

How to Deliver Hyper-personalized Customer Experiences in Life Sciences

View the event on LinkedIn, which was delivered live on Wednesday, February 22, 2023.

The pandemic reshaped customer behavior, making customer experience a top business priority for life sciences enterprises. Enterprises can provide true hyper-personalized customer experiences by evolving their traditional CRM platforms to Customer Experience Platforms (CXP) – delivering more virtual and digital interactions that align with customer preferences.

In the transition to be more experience-focused, enterprises are seeking domain-specific and innovative customer experience solutions, and life sciences-specific commercial technology trailblazers are addressing this very need🌐.

Join this discussion as our experts explore customer experience strategies for life sciences enterprises and the pathways for success.

What questions will the event address?

✅ What are enterprises’ top investment priorities as they look to transform their CRM platforms?
✅ What benefits and challenges might enterprises face as they embark on their CXP journey?
✅ Who are some of the niche life sciences-specific commercial technology trailblazers, and what differentiates them?
✅ Who are the top CXP technology providers?

Meet the Presenters

Abhishek Singh

Partner

Durga Ambati

Practice Director

What to Expect from the Metaverse in 2023: Moving Beyond Hype | Webinar

February 21, 2023

On-Demand Webinar

What to Expect from the Metaverse in 2023: Moving Beyond Hype

Watch the Webinar On-Demand

The metaverse is still taking shape and shows the potential to significantly impact the interaction between physical and virtual worlds and business models. But when should businesses start investing, and what opportunities and value should business leaders look for?

Our experts explore emerging technology themes, challenges, and opportunities in the evolving metaverse space, as well as what business leaders should be considering today.

What questions will the webinar answer for the participants?

What is the market maturity and adoption readiness of key emerging technology themes enabling the metaverse?
How is consumer and business behavior evolving around the metaverse?
What are the investment levers in the metaverse, and what forces are driving them?
What should business leaders do to capture value in the metaverse?

Who should attend?

CTOs, CDOs, CHROs, CXOs
Digital engineering leaders
Cloud and edge leaders
Heads of sourcing
Vendor managers
Mixed reality leaders
Extended reality leaders
Metaverse architects

Alisha Mittal

Vice President

Sandeep P

Senior Analyst

Parul Trivedi

Practice Director

Related Content:

The Talent Crisis Mystery: Scarcity in Times of Layoffs | Webinar

February 16, 2023

On-Demand Webinar

The Talent Crisis Mystery: Scarcity in Times of Layoffs

WATCH THE WEBINAR ON-DEMAND

Hiring and retaining talent proved to be the biggest challenge for global services leaders during 2021-2022, impacting enterprises and service providers alike. However, our 2023 Key Issues research shows that talent has dropped from number one to number three on a list of top challenges as the economic slowdown sets in.

Despite a series of mass layoffs by global tech giants, companies continue to hire and retain relevant talent globally. Does that mean the talent crisis has been addressed? Or will talent remain an issue in 2023?

In this webinar, our experts will look at the fundamentals of the talent market and uncover tools and techniques for building a successful talent strategy for 2023-2024.

What questions will this webinar answer for participants?

What demand segments are likely to continue to see talent shortages in 2023?
What are the mistakes to avoid in the near term to bypass a talent catastrophe in the mid- to long-term?
What are strategies for building and retaining future-proof talent?

Who should attend?

CIOs, CTOs, CDOs
EVPs, SVPs, Senior directors of IT
Chief talent officer
Chief HR officer
Directors of global technology, IT talent strategy
Directors of global workforce planning
Directors of workforce transformation

Rohitashwa Aggarwal

Partner

Jimit Arora

Partner

Aamir Khan

Senior Analyst

Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023 | Webinar

February 14, 2023

On-Demand Webinar

Pricing Actions to Capture Outsourcing Savings and Drive Success in 2023

WATCH THE WEBINAR ON-DEMAND

The past two years have witnessed a major talent crunch for technology services skills. The rush to pursue digital transformation created mass demand for IT and tech skills, escalating the cost of labor and leading to high wage inflation, attrition, and consequent pressure on pricing.

However, as we enter 2023, attrition has started to cool off, and indicators are pointing to an economic slowdown.

Join this webinar as our pricing experts discuss how enterprises can navigate this environment successfully and avoid overpaying for IT and technology services in 2023.

Our speakers will discuss:

How the economic environment is expected to impact outsourced deal pricing through 2023
What enterprises can do to ensure their contracts remain competitive in the current environment
How to pre-emptively plan for risks, and what to watch for

Who should attend?

CIOs and CTOs
Vendor managers
Strategic sourcing leaders
Global sourcing managers
Category leaders
Service provider solution leads
Service provider sales leaders
Service provider pricing & commercial leaders

Rohan Pant

Practice Director

Abhishek Sharma

Partner

Shitika Ujjain

Practice Director

Nordea’s Story: IT Vendor Management Transformation | LinkedIn Live

February 9, 2023

LINKEDIN LIVE

Nordea’s Story: IT Vendor Management Transformation

View the event on LinkedIn, which was delivered live on Thursday, February 9, 2023.

Today, most organizations have recognized the importance of establishing well-oiled IT vendor management departments. Now the challenge lies in maturing and developing those departments to overcome obstacles that arise during day-to-day operations.

In this LinkedIn Live, Everest Group’s analysts are joined by Mihaela Tapu, Head of Supplier Performance Management at Nordea. Listen in to hear how Nordea transformed its IT vendor management function to overcome key obstacles related to compliance, service level management, financial planning, and control to push its organization to the next level.

Our speakers will address the following questions:

✅ What are some of the best practices that have worked to transform vendor management organizations?
✅ Why is it important to have the right technology supplier management organization structure to support this transformation?
✅ What are some of the key learnings from Nordea’s IT vendor management transformation?

Meet the Presenters

David Rickard

Vice President

Everest Group

Ricky Sundrani

Vice President

Everest Group

Mihaela Tapu

Head of Supplier Performance Management

Nordea

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Events