Where are the world’s leading companies heading with their use of outsourcing and offshoring efforts to achieve their competitive advantages? Everest recently completed a study of insights provided by global services executives in large organizations that are mature in their use of offshoring to drive optimized services and sustain their competitive edge. The study focused [...]

In today’s economy, outsourcing suppliers are under more pressure than ever to demonstrate the value of their solutions and their partnering approach yet, at the same time, reduce the costs and length of the sales cycle. Here are some tips for how to achieve that objective. By Vikash Jain, Associate Principal, Everest Group Click here [...]

Companies are looking for the most effective use of their limited funds in improving performance and value in shared-services centers. Here’s how a Fortune 500 company achieved that objective. By Michael Fraley, Principal, Everest Group Click here for a PDF version.

Although outsourcing buyers are now benchmarking suppliers more than ever before, and suppliers are increasingly undertaking price benchmarking to gain perspectives on their competitive value, many don’t realize there are key factors that impact the accuracy and reliability of the benchmarking assessment. By Ross Tisnovsky, VP Research, Everest Group Click here to view the PDF [...]

Buyers unknowingly tend to change the plans for making a function better, faster, cheaper thus making the outsourced function actually be less efficient. A services integration analysis is the remedy. Here’s how it works. By Steve Haas, Principal, Everest Group Click here to view the PDF of this article.