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Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

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pharma and biopharma industry

September 21, 2017

Pharma Service Providers’ Role in Tempering Pricing Wars | Sherpas in Blue Shirts

by Naman Sharma

SIAM Service Integration and Management

September 19, 2017

Service Integration and Management in the Digital Era | Sherpas in Blue Shirts

by Achint Arora

CX Focused Contact Center Outsourcing

September 18, 2017

Designing an Engagement Model for the Contact Center of the Future | Sherpas in Blue Shirts

by Staff Writer

CIO

September 14, 2017

Remedy for frustrations in legacy IT infrastructure contracting model | Sherpas in Blue Shirts

by Peter Bendor-Samuel

CIO

September 11, 2017

The impact of automation collapsing enterprise IT | Sherpas in Blue Shirts

by Peter Bendor-Samuel

Shadow IT and Devops for Service Providers

September 6, 2017

Digital Transformation: the Future of SDLC is not DevOps, it is “no SDLC” | Sherpas in Blue Shirts

by Yugal Joshi

Future of Global Services forecast

September 5, 2017

Gazing into the Global Services Crystal Ball: Sometimes you get it Right, and Sometimes, Not so Much | Sherpas in Blue Shirts

by Michel Janssen

Robotic Process Automation in HR Services

August 29, 2017

Heralding the Robot Revolution in Human Resources! | Sherpas in Blue Shirts

by Harsh Kundulli

Digital forces Indian Service Providers to accept talent changes

August 28, 2017

Indian Service Providers Coming to Grips with Talent Challenges in the Digital World | Sherpas in Blue Shirts

by Peter Bendor-Samuel