Peter Bendor-Samuel

Founder & CEO

“There’s no question that global services are increasingly important to all types of private and public sector organizations worldwide. Our passion, focus, and vision at Everest Group are helping our clients and the industry at large understand the potential of ever-changing services capabilities, and how to most effectively shape and utilize services to drive and consistently improve shareholder value for optimum impact.” 

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Peter Bendor-Samuel founded Everest Group in 1991 with the vision to assist the then nascent outsourcing and global services industry to evolve more powerful and effective mechanisms to create and capture value. Over the past 25-plus years, he has led Everest Group to be on the frontier of the global services industry, ensuring that the firm is constantly at the intersection of how leading firms take advantage of disruptive technologies, innovative service vehicles, and game-changing talent models. In recent years, this has included helping enterprises and service providers to effectively leverage next generation IT solutions, strategically transforming their business services, and helping them understand how best to evolve their services to meet changing internal and external customer needs.

Through the extensive consulting and research practices developed at Everest Group, Peter has served numerous Fortune 500 corporations, many of the leading service providers, and a significant number of private equity firms, and emerged as a respected industry analyst advising the investing community through a partnership with DeepDive Equity Research. His many contributions to the global services industry have been recognized by a variety of institutions including Ernst & Young (E&Y) with its Entrepreneur of the Year award, PricewaterhouseCoopers’ Outsourcing Leadership award, and the Country of Japan, which invited Peter to serve as the honorary advisor to the outsourcing council of that Asian nation.

Under his stewardship, Everest Group has evolved into a firm with a reputation for delivering high-quality consulting and research through a culture of individual and firm excellence, combined with a collaborative and values-based culture. This excellence model allows the firm to consistently be recognized for generating innovative insights and solutions that define and shape the next generation of global services.

Peter’s frontline involvement in early outsourcing engagements enabled him in the late 1990s to write the industry best-selling book, Turning Lead Into Gold: the Demystification of Outsourcing. He is a regularly featured thought leader in international business media, including the Wall Street Journal, New York Times, and Financial Times, CIO and Forbes. He is also a frequent keynote speaker at various industry events.

Before founding Everest Group, Peter started E&Y’s outsourcing advisory practice, and was first introduced to the global services industry at EDS where he was an executive in its North American Services Group.

Expertise

  • Service Provider Industry
  • Performance Breakthroughs

Education

  • MBA – Baylor University
  • BBA, Economics, Finance, Information Sytems, and Management – Baylor University

Thought Pieces by Peter

Recent research from Everest Group Peter's Blog Posts

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Persistent Team Vs Contract Labor Crucial In Solving Business And IT Misconnects | Blog

A major frustration between business units and their enterprise IT organizations is the issue of employee churn.[...]
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Digital Brings Challenge To Direct-To-Consumer Model | Blog

Historically, many companies have gone through channels to communicate about services and products with potential consumers. Insurance compa[...]
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Digital Transformation Changes Role Of Purchasing Organizations | Blog

The role of CPOs and their organizations grew over the last 10 to 15 years by institutionalizing consistent disciplines in acquir[...]
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Why Shared Service Centers Are Growing in Size and Value | Blog

The shared services market is growing quickly. US and European firms are either expanding their existing shared service centers (also re[...]
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