Impact Sourcing Case Studies

Learn how organizations have done better by doing good

africa sunrise with single tree

How Does Impact Sourcing Help?

Enterprises and service providers have discovered that impact sourcing is not only a socially responsible BPO answer, but can also deliver positive results to their organization’s bottom line

Impact Sourcing Helps Aegis Build a Stable Pipeline of Entry-Level Talent

Convinced of the benefits of impact sourcing, Aegis has developed an extensive learnership program to hire Impact Sourcing (IS) workers, creating a constant pipeline of entry level talent in the process

DOWNLOAD CASE STUDY
hands in dirt holding sprout
ripple in pond water

Coracall Uses Impact Sourcing to Access an Alternative High-Potential Talent Pool

Coracall recognizes the value of Impact Sourcing (IS) workers in expanding talent supply for the offshore BPO market and has been hiring IS workers both intentionally and unintentionally

DOWNLOAD CASE STUDY

Building a Stable and Sustainable Workforce Through Impact Sourcing

The contact center division of a leading South Africa-based bank experienced better adherence, lower absenteeism, and significantly lower attrition among Impact Sourcing (IS) workers versus their traditional workforce

DOWNLOAD CASE STUDY
bullseye with yellow darts
delicious red apple

Training Academies Are an Integral Part of the Impact Sourcing Ecosystem in South Africa

South Africa has a mature ecosystem for impact sourcing with several specialized training academies that support BPO companies and buyers in intentional adoption of impact sourcing

DOWNLOAD CASE STUDY

WNS Sets Up a BPO Learning Academy to Promote Skills Development in South Africa

WNS provides specialized training and development for the specific skills requirements of the South African BPO industry through Ucademy, a focused skills development inittiative

DOWNLOAD CASE STUDY
yellow flower in dirt
white dandelions blowing in wind

Strong Business Case Drives Adoption of Impact Sourcing

Having experienced success with impact sourcing during the pilot program, Webhelp is now scaling up hiring of impact sourcing workers in South Africa

DOWNLOAD CASE STUDY

Taking Impact Sourcing to the Global Stage

Having experienced success with impact sourcing in its domestic BPO operations, Teleperformance RSA is now expanding it to its international BPO operations in South Africa

DOWNLOAD CASE STUDY
eggs plus globe in nest
ripple drop in pool of water

A Measured Approach Produces Strong Results

CCI Group’s CCI Call Centres, one of the largest and longest established contact center outsourcers in South Africa, overcomes its talent shortage by setting up a training organization to provide skilled labor from an alternative talent pool

DOWNLOAD CASE STUDY

Impact Sourcing: Low Cost Talent Model with Social Benefits

Big-4 firm, Deloitte, diversifies its workforce in South Africa by hiring previously unemployed workers through government agencies and discovers a sustainable recruiting model to fill its entry-level positions with highly motivated employees at relatively lower cost

DOWNLOAD CASE STUDY
green meadow with blue sky
oil drops in water

Recipe to Make Impact Sourcing Work

Leading legal services provider, Pangea3, partners with India-based impact sourcing provider, B2R, to offer high quality, technical services at low cost, and discovers an alternate delivery model with high-energy, low attrition workforce

DOWNLOAD CASE STUDY

Solving Problems, Locally and Globally

RuralShores leverages impact sourcing to enable unemployed rural youth to find gainful employment, providing in-demand, high quality services to global organizations right from their own communities

DOWNLOAD CASE STUDY
compass with map background
sunshine through clouds

Gaining Competitive Advantage Through Impact Sourcing in the Cloud

SureHire Partners, a Canadian occupation testing services company, partners with CloudFactory, a cloud-based impact sourcing provider in Africa, and achieves improvements in cost, quality, accuracy, and turnaround time

DOWNLOAD CASE STUDY

Doing Good Transforms to Doing Well

TCS, a leading BPO-IT service provider, collaborates with government entities, NGOs, and others, to create a training program for socio-economically disadvantaged youth and builds a whole new recruiting model around the resulting high quality, highly motivated talent pool

DOWNLOAD CASE STUDY
plant growing out of tree bark moss
small green plant shoots growing from brown dirt

Impact Sourcing: A Challenge with Big Rewards

Aegis discovers a new recruiting model and improves its workfroce by leveraging impact sourcing in South Africa

DOWNLOAD CASE STUDY

Passion to Perform

Teleperformance business imperative improves service delivery and drives social development through impact sourcing in South Africa

DOWNLOAD CASE STUDY
pink orchid over rippling pond water

Recent-Research Recent Everest Group Reports

View all

Can Hybrid Sourcing Constructs Define the New Global Sourcing Paradigm?

Hybrid sourcing construct refers to a combined effort by an enterprise and a service provider to deliver services. The most comm[...]
See Report

Betting Big: Amazon Leveraging Digital to Transform the Grocery Industry

On June 16, Amazon announced its intention to acquire Whole Foods for US$13.7 billion, signaling not only a commitment to expan[...]
See Report

Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The PO service provider landscape is transforming at a fast pace, as players evaluate several alternativ[...]
See Report

Procurement Outsourcing PEAK Matrix - 2017 - Global PEAK Preview

Everest Group's fact-based PEAK Matrix™ assessment is the most trusted analysis of service provider capabilities, covering more t[...]
See Report

Interested in executive thought leadership? Sign up for our curated insights