Outsourcing Support Services

As outsourcing becomes an increasingly common business strategy, Everest believes that companies should increasingly utilize the expertise they have developed from previous outsourcing efforts. Although complex efforts may justify full-time, external assistance, owning and driving projects internally encourages stakeholder participation, drives consensus, and lets organizations proceed at the pace appropriate for their organization’s objectives and decision-making.

To help companies leverage and extend their expertise, Everest’s Outsourcing Support Services includes a full menu of tools, decision support, and training & workshops. These services are designed to help companies gain many of the benefits an outside sourcing advisor – without committing to a team of full-time consultants. For organizations looking to outsource mature and predictable services or restructure existing outsourcing agreements, this support model is a powerful mix of expertise and flexibility.

The ability to maximize results without an outside advisor is dependent on three things. Everest is available to provide as much or little support as desired.

Starting with the right tools
This collection includes tools for every phase of outsourcing from planning to ongoing governance. You can access Service Level Agreements, Stakeholder Interview Guides, Risk Assessment Tools, Proposal Evaluation Tools, Supplier Profiles, RFP Templates, Due Diligence and Transition Tools, and others. These tools have been developed by Everest to support its own consultants and are utilized to conduct major outsourcing efforts around the world.

Making informed and fact-based decisions
Our Decision Support services offer customized analysis and opinion to help answer critical questions throughout the outsourcing process. Examples include developing a fact-based list of suppliers to consider, comparing alternative offshore locations (at the city level) based upon costs and risks for specific skills, benchmarking proposed prices from suppliers, analyzing pricing models (fixed, variable, input/output based, etc.), and reviewing proposals and contacts.

Right expertise at the right time
Everest’s Outsourcing Support Services also provide access to workshops, training, and advice on a flexible basis to help address specific issues where an expert opinion can help build or sustain momentum. Workshops are fixed price and programs cover a variety of topics from project planning to supplier strategy, risk analysis, negotiation, transition, and governance. To help answer questions, ad-hoc support is available from a convenient Help Desk.

All of these services are integrated with and supported by the Everest Research Institute.

Click here to see the full menu of Everest Outsourcing Support Services