Contact Center Outsourcing Annual Report 2015: Incumbents Beware – There’s No Place for Complacency | Market Insights™

CCO Annaul 2015, I1

Signs of emerging anti-incumbency in Contact Center Outsourcing


CCO Annaul 2015, I2

Contact Center Outsourcing contract TCV is both shrinking and growing


CCO Annaul 2015, I3

Contrary to popular belief, the email channel in Contact Center Outsourcing is not dead


CCO Annaul 2015, I4

Adding value in Contact Center Outsourcing


CCO Annaul 2015, I5

3 indicators of the increasing preference for onshoring in contact center outsourcing

Visit the report page

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.