Non-voice service modes saves 35-55% over voice mode
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Asia remains the most cost effective destination for application outsourcing services; however, currency depreciation has effectively lowered the cost of delivery from Central Eastern Europe and Latin America
Deal volumes grew by 45% in from 2014 to 2015 as organizations outsourced work to help reduce costs. However, deal sizes declined as buyers sought to avoid service provider lock-in and reduce development time for new initiatives.
In an increasingly complex, regulated, and competitive environment, banks need to focus on three competing priorities
Map of the Leaders, Major Contenders, and Aspirants in global digital services delivery; highlighted locations: Beijing, Buenos Aires, Kuala Lumpur, Krakow, Manila, Prague, Sao Paulo, Dublin, Manchester, Dallas, Raleigh Durham, Hyderabad, Mumbai, and Bangalore
GICs leverage start-ups across multiple areas of interest
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