Market Vista Q1 2014 | Market Insights

Posted On May 19, 2014

Global Services Trends, Q1 2014

Market Vista Q1 2014 I1


GIC (Shared Services) Trends, Q1 2014

Market Vista Q1 2014 I8


BPO share declining; ITO share increasing

Market Vista Q1 2014 I5


Global services operating costs: Focus on Central & Eastern Europe (CEE)

Market Vista Q1 2014 I2


BPO deal terms lengthening

Market Vista Q1 2014 I4


Renewals/restructures declining for both BPO and ITO

Market Vista Q1 2014 I3


Traditional providers enjoying higher revenue growth than offshore-centric providers for the first time in a year

Market Vista Q1 2014 I6


Service provider alliance activity experienced a significant boost in the end of 2013

Market Vista Q1 2014 I7

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