Global Services Trends, Q1 2014

Market Vista Q1 2014 I1


GIC (Shared Services) Trends, Q1 2014

Market Vista Q1 2014 I8


BPO share declining; ITO share increasing

Market Vista Q1 2014 I5


Global services operating costs: Focus on Central & Eastern Europe (CEE)

Market Vista Q1 2014 I2


BPO deal terms lengthening

Market Vista Q1 2014 I4


Renewals/restructures declining for both BPO and ITO

Market Vista Q1 2014 I3


Traditional providers enjoying higher revenue growth than offshore-centric providers for the first time in a year

Market Vista Q1 2014 I6


Service provider alliance activity experienced a significant boost in the end of 2013

Market Vista Q1 2014 I7

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