Global Call Center Clients Shift from Cost-Focus to “Show Me the Value” – Nearshore Americas | In The News

Posted On August 14, 2013

“We are finding that the scope of services in a contract is expanding quite a bit to include more value add,” says Katrina Menzigian, vice president at Everest Group and the report’s author. Read more.

Everest Group Executive Viewpoints icon Related Articles