Enterprise Buyers Demanding Proof of Cloud-Savvy Skills From Traditional Service Providers: Everest Group Report | Press Release

Posted On July 10, 2013

Report Covers Buyer Expectations and Profiles of 17 IT Services Providers

DALLAS, July 10, 2013 — Buyers of enterprise IT services increasingly realize that the skills delivered by their traditional service providers are not the same skills needed for success in delivering cloud-based infrastructure, platform and software services. Not surprisingly, these buyers are adapting their strategies to shop for new skills, according to a report just released by Everest Group, an advisory and research firm on global services.

The report, Enterprise Cloud Services – PEAK Matrix Assessment and Profiles Compendium, provides a comprehensive assessment of cloud delivery capabilities of IT service providers and system integrators across applications and infrastructure services such as scale of operations, adoption across enterprise segments and geographies, types of services provided and domain investments.

Cloud delivery models are transforming the enterprise computing landscape. Enterprise buyers are realizing that as cloud delivery models expand their reach and become more complex and mission critical, they need help from IT service providers and system integrators.

With no clear leaders yet emerging across the cloud landscape, the report underlines three key findings:

  • Cloud is about more than technology platforms. Enterprise buyers are demanding services such as consulting, system integration and management of the cloud environment.
  • There is no “best” cloud service provider. Service providers’ capabilities – and their areas of focus – are very different when it comes to the cloud. Scale is important, but smaller providers also have a role to play in niche markets.
  • The market will not settle any time soon. As more investments are pumped into the cloud market, service providers are likely to acquire fresh capabilities organically or through acquisitions. The competitive landscape will change accordingly.

As cloud adoption becomes more widespread, enterprise buyers want partners that can demonstrate a deeper understanding of cloud-based delivery models.

“Documentation of the cloud computing capabilities of enterprise systems integrators is thin,” said Chirajeet Sengupta, practice director at Everest Group. “Meanwhile, cloud adoption is growing within the global services space, and enterprise buyers need to identify differentiated system integrators who can bring together the right set of services across the cloud implementation and management lifecycle.”

The report specifically addresses this information deficiency, with detailed analyses on 17 large service providers, highlighting how success for these service providers will be determined by a combination of cloud innovation and legacy strengths.

The report provides an assessment and detailed profile on each service provider featured on Everest Group’s PEAK Matrices for cloud application and infrastructure services. The Everest Group PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s capability and market success. The report covers both cloud application and infrastructure services.

Service providers covered in the report include:

  • Accenture
  • Capgemini
  • CGI
  • Cognizant
  • CSC
  • HCL Technologies
  • HPES
  • IBM
  • iGATE
  • L&T Infotech
  • Microland
  • Mindtree
  • NIIT Technologies
  • Softtek
  • Syntel
  • Tech Mahindra
  • Xerox

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