High Performance BPO | Webinar

Posted On June 4, 2012

HfS Research Wednesday, June 20, 2012 | 9 a.m. CDT

Download the webinar presentation

View the webinar recording


The BPO industry has been going through a remarkable evolution since the first major deals were cast barely more than a decade ago. It’s high time we took stock and considered the generations through which the industry has progressed, and evaluated how some organizations have developed their BPO relationships from being merely “operationally efficient” to being genuinely “transformative” for their businesses.

The following BPO luminaries will share their experiences and views and invite you to pose questions and get involved in the discussion:

  • Phil Fersht, CEO – HfS Research
  • Mike Ward, Senior Director, Finance Operations – Cisco Systems
  • Professor Leslie Willcocks, Head of Outsourcing Unit – London School of Economics
  • Charles Sutherland, BPO Growth Platform – Accenture
  • Eric Simonson, Managing Partner of Research – Everest Group

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