Peter Bendor-Samuel to discuss strategic framework for sourcing portfolio optimization and service delivery effectiveness
DALLAS, February 15, 2011 ─ Many global services organizations must evolve and extract more value from their shared services and outsourced environments but are unsure how to move forward, according to Peter Bendor-Samuel of Everest Group, who will discuss service delivery optimization at two upcoming sourcing industry conferences.
Bendor-Samuel, chief executive officer of Everest Group, an advisory firm on global services, will discuss how organizations should proceed to move from efficiency to a state of effectiveness when he presents “Service Effectiveness: How Companies Can Evolve Their Service Delivery Value” at the following conferences:
- The 2011 Outsourcing World Summit, produced by the International Association of Outsourcing Professionals (IAOP), Feb. 21-23
- 15th Annual North American Shared Services & Outsourcing Week, produced by International Quality & Productivity Center (IQPC), March 1-3
“Today, most client organizations have matured in their use of global services, becoming skilled at achieving efficiency. But effectiveness remains the age-old issue,” said Bendor-Samuel. “Further complicating the situation, effectiveness is in the eye of the beholder, which results in misalignment among stakeholders. To move beyond efficiency, stakeholders need to examine their differences among key dimensions and then use that knowledge to unlock opportunities to achieve world-class delivery organizations that work hand-in-hand with recipient organizations to achieve effectiveness.”