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DALLAS ─ The outsourcing and offshoring market witnessed continued trends of global recovery as evidenced by sustained global transaction activity led by buyers in the United States and Europe, continued captive growth, increased hiring by leading Indian suppliers, and other indicators, according to the Market Vista: Q4 2009 report by Everest, a global consulting and research firm. Everest’s quarterly study on global outsourcing and offshoring activity reports transaction volume in the fourth quarter was similar to the third quarter, but a few mega-deals pushed annual contract value (ACV) up 72 percent to about US $4 billion.
A one-hour Webinar will be held Feb. 17, 8 a.m. CDT, to present study findings and insights. Additionally, the discussion will include emerging trends and outlook of the Filipino BPO industry with guest panelists from the Commission on Information and Communications Technology (CICT) and the Business Processing Association of the Philippines (BPA/P).
Comparing Q4 to Q3 2009, the report includes the following findings:
“Recovery continues to be slow and steady, but the global sourcing market is turning the corner as buyers are out of the reactive mode and now able to once again focus forward on proactive measures to reach long-term business objectives,” said Eric Simonson, Managing Principal of Research, Everest. “The last half of 2009 saw signs of recovery momentum with transaction volumes holding steady. Although we saw ACV levels rise sharply due to a handful of mega-deals, we’re still seeing buyers sign bite-sized deals as well.”
Everest’s quarterly Market Vista reports provide data and analysis of deal trends in the outsourcing and offshoring market, captive landscape, current and emerging locations, key supplier intelligence insights, and key developments across the top 20 financial services companies globally.
The Market Vista Q4 report also includes focus sections on:
Quarterly Market Vista reports include key developments among 20 leading global suppliers. Traditional supplier profiles include Accenture, ACS Xerox, Atos Origin, Capgemini, Convergys, CSC, Hewitt, HP, IBM, Dell Perot Systems and Unisys. Offshore-centric supplier profiles include Cognizant, EXL, Genpact, HCL, Infosys, Mahindra Satyam, Tata Consultancy Services, Wipro and WNS.
The Webinar will be held Feb. 17 at 8 a.m. CDT; 2 p.m. GMT Standard Time. Special guest panelists will be Secretary Ray Anthony Roxas-Chua III, Chairman, Council on Information and Communications Technology, Office of the President of the Philippines; and Oscar Sañez, President and Chief Executive Officer, Business Processing Association of the Philippines (BPA/P). To register, please visit: research.everestgrp.com/Events/Webinars.
Market Vista is a subscription service with four reports published per year, now enhanced to also include location datasets, Market Vista Primer and Global Locations Insights newsletter. For information about the Market Vista: Q4 2009 report or other research services, please visit research.everestgrp.com, e-mail firstname.lastname@example.org or call +1-214-451-3110.